STUDENT ACCOUNTS ASSISTANT COLLECTION MANAGER Job at The College of Health Care Professions
Job Title:
Student Accounts Assistant Collection Manager
Summary: This position will be in direct support of the Student Accounts Collection Manager with oversight of all campus location student collections which includes Active and Inactive Collections.
The duties include:
- Direct oversight for Corporate Collection Specialists, which includes assisting with training and development in areas that will strengthen collections for both active and inactive students
- Maintain the culture of the Corporate Collections team being an extension of the campus-based team to help students become fiscally responsible related to their payment plans
- Establish new systems and/or procedures as necessary to improve collections, meet regulatory requirements, and provide excellent customer service
- Assist with the development and training of all relevant staff on the use of dashboard reports to monitor collection activities and proper documentation in Campus Nexus to improve collections.
- Provide and maintain all required reports relating to the escalation of active students not responding to outreach
- Working with active and/or inactive students that have payment plans or past due balances to maximize cash collection while providing high levels of customer service and empathy to our student’s financial situations.
- Participate in weekly team training and planning teambuilding activities.
- Other duties and projects as assigned based on the overall needs of the Student Accounts/Collection functions.
Qualifications:
- Collections experience highly desired
- 1.5- 2 years’ experience in financial aid or related industry
- Proficient knowledge of Microsoft Office Suite: Excel, Work, Outlook, data entry, and reporting.
- Ability to work assigned/flexible hours necessary to complete the job every week.
- Ability to calculate complex figures and amounts using algorithms and other mathematical and statistical formulas to identify trends
- Excellent written and verbal communication skills
- Excellent presentation and follow-up skills
- Superior organizational and problem-solving skills and be detailed oriented.
- Ability to multitask and work remotely with students and colleagues.
- Act in a manner consistent with the highest ethical standards.
- Ability to read, comprehend, and comply with federal and state laws, regulations, and policies about the provision of collections
Education: Bachelor’s degree in Business or a combination of education and experience
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