STUDENT ACCT ADVISOR Job at Loyola University Chicago
Position Details
Position Details
Job Title
STUDENT ACCT ADVISOR
Position Number
8100028
Job Category
University Staff
Job Type
Full-Time
FLSA Status
Non-Exempt
Campus
Rogers Park-Lake Shore Campus
Department Name
OFFICE OF THE BURSAR
Location Code
OFFICE OF THE BURSAR (04501A)
Is this split and/or fully grant funded?
No
Duties and Responsibilities
1. Provides prompt and courteous customer service to all students seeking assistance in writing, via e-mail, in person and by telephone. This includes answering questions about and providing guidance on student account issues, payment arrangements.
2. Analyzes assigned accounts and conducts other research as necessary to respond to inquiries and resolve discrepancies; identifies problems or error in accounts; determines appropriate corrective actions within established guidelines and refers for action as appropriate.
3. Clearly understands policies and procedures, both financial and, where pertinent to the functions of the Office of the Bursar, academic, of the University in order to provide information to students; remains in contact with appropriate University department for up-to-date information.
4. Processes various accounting and student service documents including, but not limited to, those related to payment plans, student account refunds, insurance billing, and third party contracts ensures actions are in accordance with established guidelines.
5. Provides assistance as needed at alternative campus locations.
6. Actively mail letter, sends e-mails and makes phone calls for past due accounts in an attempt to collect monies owed to Loyola.
7. Advises borrowers on the issues of Deferments, Forbearances, Perkins loan reconciliation, payment, repayment agreements and credit bureau reporting.
8. Counsels students on loan and federal consolidation options.
9. Actively works with outside collection agencies in an effort to collect balance due.
10. Ensure all employees are properly recognized on their work anniversaries and birthdays.
11. Performs other related duties and projects as assigned by the Manager
2. Analyzes assigned accounts and conducts other research as necessary to respond to inquiries and resolve discrepancies; identifies problems or error in accounts; determines appropriate corrective actions within established guidelines and refers for action as appropriate.
3. Clearly understands policies and procedures, both financial and, where pertinent to the functions of the Office of the Bursar, academic, of the University in order to provide information to students; remains in contact with appropriate University department for up-to-date information.
4. Processes various accounting and student service documents including, but not limited to, those related to payment plans, student account refunds, insurance billing, and third party contracts ensures actions are in accordance with established guidelines.
5. Provides assistance as needed at alternative campus locations.
6. Actively mail letter, sends e-mails and makes phone calls for past due accounts in an attempt to collect monies owed to Loyola.
7. Advises borrowers on the issues of Deferments, Forbearances, Perkins loan reconciliation, payment, repayment agreements and credit bureau reporting.
8. Counsels students on loan and federal consolidation options.
9. Actively works with outside collection agencies in an effort to collect balance due.
10. Ensure all employees are properly recognized on their work anniversaries and birthdays.
11. Performs other related duties and projects as assigned by the Manager
Minimum Education and/or Work Experience
Associate’s Degree supplemented with 0-1 year of related experience; or an equivalent combination of education and experience.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have demonstrated ability to prioritize and manage multiple tasks. Bachelor’s degree preferred.
Education/Experience
Accounting or other business field experience preferred and minimum six months of customer service experience required; Bachelor’s degree preferred.
Language Ability:
Ability to read, write and comprehend basic instructions, short correspondence, and memos. Excellent verbal and diplomatic skills are critical.
Math Ability:
Basic math skills. Ability to compute rate, ratio, and percent.
Education/Experience
Accounting or other business field experience preferred and minimum six months of customer service experience required; Bachelor’s degree preferred.
Language Ability:
Ability to read, write and comprehend basic instructions, short correspondence, and memos. Excellent verbal and diplomatic skills are critical.
Math Ability:
Basic math skills. Ability to compute rate, ratio, and percent.
Certificates/Credentials/Licenses
N/A
Computer Skills
Ability to use MS Office, e-mail and other office automation systems.
Supervisory Responsibilities
No
Required operation of university owned vehicles
No
Does this position require direct animal or patient contact?
No
Physical Demands
None
Working Conditions
None
Open Date
01/19/2023
Close Date
Special Instructions to Applicants
Loyola University Chicago
As one of the nation’s largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors diversity, equity, and inclusion. We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.
- With more than 4,000 employees at four different campuses, Loyola University Chicago strives for a diverse work environment that values service excellence, stewardship, personal well-being, and professional development.
- Loyola University Chicago supports its employees with a wide array of benefits centered around health and wellness, financial security, and work-life balance. These included, but are not limited to, medical/dental/visions insurance, tuition remission and exchange programs for employees, legally domiciled adults, and/or their dependents, parental leave, housing assistance, and many other benefits.
- The University offers an easy way to save for retirement through the Loyola University Chicago Defined Contribution Retirement Plan (DCRP), a 403(b) plan, with up to a 10% contribution.
- Forbes recently recognized Loyola as a Best Employer for Diversity, Best Employer for Women, and Best Midsize Employer in 2022.
COVID
-19 Vaccination Requirement
Loyola
requires all faculty, staff, and students to be COVID-19
vaccinated along with receiving the COVID-19 Booster vaccine when eligible. An
exemption for a qualified medical or religious reason may be submitted for review/approval.
Diversity and Inclusion Statement
Diversity, Equity, and Inclusion
As one of the nation’s largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors
diversity, equity, and inclusion
. We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive
benefits
centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.
Quick Link for Posting
https://www.careers.luc.edu/postings/23379
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