Job Summary

Are you highly driven and ready for your next challenge? A Support Team Consultant is responsible for responding to Tier 1 customer issues using Protech's software solutions based on the Microsoft Dynamics CRM platform. The ideal candidate will be a professional that can work gracefully under the pressure of customer demands, has an aptitude for using business software and embraces the tools and processes made available to them to perform their job duties. Successful candidate will work directly with clients and internal Protech resources to ensure achievement of departmental goals.

Responsibilities

This includes, but is not limited to, the following:

• Qualify customer reported issues as a support incident, professional service or software logic defect.
• Manage incident support reported with accurate scope, assessment and action items.
• Set correct expectations with customers and meet those expectations.
• Work effectively in a team environment.

Requirements

• Bachelor's degree or 2 years relevant work experience with strong English verbal and writing skills, professional appearance, ability to travel and drive to customer sites, aptitude for end-User software applications and a positive "can do" attitude
• Proficient with Microsoft Word, MS Outlook, MS Excel and PowerPoint
• Details oriented
• Excellent verbal and written communication skills
• Ability to thrive in a highly technical environment
• Grace under pressure
• Microsoft Dynamics CRM application
• Microsoft SQL Query Language and Database Knowledge
• Salesforce is a plus

Excited about this role but don't meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000- 60,000 USD per year

Excited about this position but the salary is a little below your expectations? Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position.

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork's business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.https://www.togetherwork.com/solutions/

Since 1984, Protech has been developing and implementing technology solutions exclusively for member-based organizations, specifically in the Association (non-profit) industry. We listen to our customers and work diligently to understand their business processes, technology requirements and how they interact with their membership. We've continued to develop and enhance Microsoft Dynamics Customer Relationship Management (CRM) and our in-house developed application UX Online to help our customers to more effectively achieve their mission. https://protechassociates.com/