Support Specialist Job at Workplace Options
Workplace Options is the worlds largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, we provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness. Our service centers located in Raleigh, NC, London, Toronto, Dublin, Lille, Paris, Panama, India, Portugal, Tokyo, and Singapore reach out to over 64 million employees in 100,000 organizations across more than 200 countries and territories.
Description:
The Support Specialist assists the Workplace Options Counseling team by identifying available mental health providers for our clients who are in need of short term counseling assistance around the world. This would be a hybrid position with a mixture of home and office working days.
Responsibilities:
Review clinical intakes.- Identify clients needs and match the appropriate provider with client using our proprietary database.
- Recruit counselors to the Workplace Options network.
- Enter provider information into our database/case management system.
- Maintain strict confidentiality of our clients information.
- Communicate provider information to our clients.
- Proactively manage caseload.
- Any other delegated responsibilities and specially assigned duties, as management deems necessary.
Requirements
Bachelors Degree or equivalent to Associates is required
- Previous customer service experience
- Able to Multitask while maintaining a high level of quality and productivity.
- Able to navigate proficiently in varying databases and on the internet.
- Able to work effectively as a team member in a team environment.
- Excellent interpersonal, written, and oral communication skills.
- A high level of literacy with a variety of software applications including Excel and Word.
- Well-honed research skills - can perform web research creatively, quickly and efficiently.
Benefits
WPO’s traditional benefits include:
- Full Benefits Package + Paid Time Off
- 401k match
- Access to onsite Gym
- Wellness rewards
- Global Travel Opportunities
- Access to EAP Benefits
Bachelors degree
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