JOB POSTING

Sr. Vice President, Operations

Hours: Mon-Fri 8:30am-4:30pm Location: 515 South

Haven Street,
Status: FULL TIME Baltimore 21224

Department: Executive Director and CEO

Meals on Wheels of Central Maryland, a premiere provider of aging services, seeks a mission driven professional for our rapidly growing organization. The pandemic has had a profound impact on aging adults, and MOWCM continues to actively respond and engage in equitable service to heal our community. Our mission to enable aging and disabled adults to live safely and independently at home throughout Central Maryland is more important now than ever.

Meals on Wheels of Central Maryland, Inc. (MOWCM), is committed to providing nutritious home delivered meals, personal contact and support services to homebound, aging and disabled adults, but
Meals on Wheels is more than a meal™. We offer a full continuum of nutrition, support and safety-net services that help sustain health, promote independence, maintain economic stability, and improve overall quality of life. By helping the aging and disabled remain living independently in their homes,
Meals on Wheels supports their continued integration into the social fabric of the community, prevents premature institutionalization, reduces health care spending, and allows aging adults to remain in their home and communities with dignity.

Ideal candidates have a Bachelor’s Degree, a high level of competency with technology and bring a passion for the mission and a desire to make a difference.

Primary Responsibility and Duties

• Provides strong direction, leadership and management for Nutrition Services and the Home

Delivered Meal Program, Distribution Department and Client Engagement Services, including efficient, quality service delivery, superior customer service, contract management, and the implementation and management of technology applications.

• Takes overall responsibility for the overall management of the distribution, nutrition services and client engagement departments including hiring, scheduling, performance appraisals,

discipline, and terminations in collaboration with the Executive Director and Vice President,
Human Resources.

• Provides oversight of the day-to-day operations ensuring practices are conducted in a manner that meets standards, in accordance with the mission and philosophy of Meals on

Wheels of Central Maryland (MOWCM) and ensures safety and quality standards.

• Acts as key contact and relationship manager for food services and health contracts, including the kitchen management contract, congregate sites, day care centers, and fleet management, ensuring quality service and customer satisfaction.
• Plans and coordinates the maintenance of the facility, including the kitchen equipment, and distribution fleet, identifies the need for repairs and replacement and approves pricing and ordering in keeping with allocated budget.
• Develops strategic goals and outcomes measurements for the department and works with the

Executive Director, Board of Directors, and management team to ensure that strategic planning objectives and other organizational goals are met.

• Provides fiscal oversight for the nutrition services and home delivered meals, distribution, and client engagement departments; assists with developing an annual budget and monitors adherence to budget including technology needs. Monitors and controls monthly income statements, identifies potential issues and identifies solutions.
• Creates and implements reports to measure quality service and customer satisfaction, evaluates data and implements strategies to further improve quality and expand efforts as indicated.

Required Knowledge, Skills and Abilities:

• Excellent strategic organizational and planning skills with outstanding verbal and written communication skills;
• High technology competency;
• Ability to work collaboratively with a team as well as lead a team;
• Exceptional interpersonal skills; and
• Must be able to successfully pass a background check and credit check.

Qualifications:

• Bachelor’s degree in management, business, or food service area, master’s preferred;
• Eight (8) years professional experience, and proven success in operations in a food service or manufacturing organization with five (5) years in administrative, supervisory, or management capacity;
• Proficient in Microsoft Office, Outlook, Excel, and Power Point programs;
• Ability to vision and think strategically while implementing and executing tactically;
• Demonstrated proficiency using technology for routing, scheduling and reporting;
• Experience with fiscal management, budgeting and profit and loss statements;
• Excellent verbal and written communication skills;
• Exceptional interpersonal skills, ability to interact with diverse audiences;
• Ability to prioritize, manage time and have and inspire a strong work ethic;
• Knowledge of fleet management;
• High energy and passion for the mission of MOWCM;
• Knowledge of Maryland, its environment, people, culture, and geography;
• Valid Maryland driver’s license and access to a car; and
• Experience in non-profits a plus.

Salary is in the range of $115,000 to 125,000.

Application Process
To apply, send a resume and cover letter detailing your interest in the position. Application review begins immediately.

Meals on Wheels of Central Maryland, Inc. offers a competitive salary, pleasant work environment with free parking and good benefits that include health insurance, dental and eye care, life insurance, short term disability insurance, 401k with company match and discretionary contributions, mileage reimbursement and more!

Meals on Wheels of Central Maryland, Inc. is an equal opportunity employer dedicated to building and nurturing a culture of acceptance, equity and inclusion with a fair and equitable salary structure, livable wages, and access to benefits. Our policy to promote from within when possible exists to give our workforce opportunities for advancement, and a path toward leadership positions.

We are committed to this work and to continuously listening, discussing, learning and evolving.

Job Type: Full-time

Pay: $115,000.00 - $125,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Baltimore, MD 21224: Reliably commute or planning to relocate before starting work (Required)

Experience:

• operations: 8 years (Required)

Work Location: One location

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