Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise.
Innovation is our hallmark, and it begins with staff development. Come join the Meriplex team where you will have the opportunity to develop your skills while collaborating with a team of enthusiastic industry and technology experts.
Meriplex is looking for an experienced Systems Analyst to join our strong-growing organization. In this role, you will be an in-house technician at the Meriplex Indianapolis Location. You will be working directly with clients involved with everything from new migrations and implementations to troubleshooting technical delivery issues and guiding technical direction for the client. Meriplex cultivates a collaborative culture, and as a Systems Analyst, you partner with and work across all departments of the organization to improve the management and execution of our business processes.
This role is based in Indianapolis, IN.
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Make your mark at Meriplex by being the best at what you do. Here’s how to make *an*
impact:

• Engage directly with customers to ensure that all aspects of computer systems are operating efficiently, including installations and upgrades. Remember, at Meriplex, we strive to provide excellent customer service.
• Assess and manage network security programs and identify best fit for the customer needs. Remember, always try to go the extra mile to meet the customer’s needs.
• Day to day helpdesk tickets, ranging from PC issues to working with vendors on supporting application for the customer.
• Performing analysis and collecting data to establish the potential for improvements with the communication networks as well as the server environment.
• Providing technical support and assistance to the client. This is how you become the best subject matter expert!
• Thoroughly document all issues to alleviate chronic escalations. Set your team up for success. Nobody likes to be left in the dark.
• Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff & customers. Your patience under high pressure situations will payoff here.
• Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. This is how you become the best subject matter expert!

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Let’s work together to succeed together! Relevant experience in the following areas will *get*
you off to a great start:

• Answering incoming support calls and E-mail
• Working with team members to efficiently troubleshoot and solve problems
• Desktop/Server PC hardware and software experience
• Backup and Disaster Recovery (Veeam, Datto)
• Microsoft Enterprise Products
• Server 2012, 2016 and 2019
• Active Director
• PC setup and imaging
• Office 365

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*Work Schedule/Travel *- Standard Meriplex business hours of 8:00 AM to 5:00 PM with flexibility to meet deadlines.
We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in-depth, real-world experience in a related field.
The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.
If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.
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Job Type: Full-time

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