When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, and video --including some of the widest-read and most-respected brands, like The Wall Street Journal, Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.

Support Systems Analyst

Dow Jones & Company

90% Remote

Key Responsibilities

• Embrace the Core Values, Mission and Vision of the department
• Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales
• Install, integrate, configure, test, and deploy Identity and Access Management solutions
• Provide knowledge transfer, training, and support to new hire and peers as necessary
• Remain current on SAML-SSO market trends, tools, methodologies, and best practices
• Report status and escalate issues and risks.
• Troubleshoot and resolve routine issues and problems.
• Meet customer needs within SLAs and quality commitment KPIs
• Propose ideas and recommendations; assist with implementing process improvements
• Author technical documentation and create documentation for new processes
• Bring solutions to customers and help with the migration of customer data
• Respond to and address customer issues and concerns, providing exceptional customer support and service
• Work on special projects and other duties as assigned by management

Preferred Experience

• 3+ years experience in a customer facing technical role and should be aligned with Access Management solutions
• 3+ years of hands-on experience in any of Access Management products such as Okta,, PingFederate and Microsoft Azure etc.
• Must have working experience in integration of multiple applications with any one of above-mentioned Access management tools
• Ability to motivate and inspire the team towards achievement of service excellence
• Strong knowledge of technologies which impact Dow Jones solutions including I.T. Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML, HTTP / HTTPS protocol,SAML and Single Sign-on solutions
• Strong project management and project coordination skills
• Basic understanding of LDAP and active directory
• Ability to coach, train, and provide feedback to team members with the goal of improving skills and accomplishing goals
• Advanced problem solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business
• Excellent communication skills with ability to explain complex ideas at a level appropriate to the audience
• Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers.
• Experience running multiple parallel efforts/projects
• Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals
• Ability to quickly assimilate and apply new information relating to web technologies and information services
• Excellent listening, negotiation and presentation skills.Proficiency in Microsoft Office, including Sales Force, and advanced Excel skills
• Experience using Splunk, PingFederate, Microsoft Azure, Salesforce and Jira
• Bachelor’s degree in computer science, or an equivalent combination of education and experience
• Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA based authentication etc

Job Types: Full-time, Contract

Salary: $37.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Monmouth Junction, NJ 08852: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Access Management Systems: 2 years (Preferred)
• Systems Support: 2 years (Preferred)

Work Location: Hybrid remote in Monmouth Junction, NJ 08852

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