Team Coordinator - Phone Specialist -NO WEEKENDS Job at Fairview Health Services
Overview:
We at Fairview Health Services are looking for a Team Coordinator to be based out of the Vadnais Heights. This is a benefit eligible 64 hours every two weeks. To find out more about what benefits we offer at Fairview, including medical, dental insurance, PTO, 401k/403b, click here!
Hiring Process
Do you have healthcare training and are looking to use your knowledge increase the quality of the patients overall clinic experience?
We at Fairview Health Services are looking for a Team Coordinator to be based out of the Vadnais Heights. This is a benefit eligible 64 hours every two weeks. To find out more about what benefits we offer at Fairview, including medical, dental insurance, PTO, 401k/403b, click here!
Hiring Process
If your skills and experience appear to align with those of the position, you may be asked to participate in a pre-recorded video interview.
The recorded video interviews are reviewed by our hiring team and provide the reviewers with insights on the skills, attributes and experiences you possess that will allow you to be successful in your role.
You will be notified by email or phone if selected for the next stage of our recruitment process. At any time, you may also check your application status online in your Fairview applicant profile at this link.
Responsibilities/Job Description:
As an integral member of the primary care team, the team coordinator contributes to overall quality of care and patient experience through performing high-level functions to support the needs of the healthcare team and patients/families. We have TC's partner with all members of the team to ensure patients needs are optimally addressed. They will deliver direct support to patients on the coordination of medical information requests and updates, as well as referrals and appointment scheduling. The TC will use a variety of communication tools and systems in their work to support patients and their care team. Additionally, we ask the TC's to maintain complete, timely and accurate documentation for each patient. They will also continually look for opportunities we can improve processes and workflow.
- Performs telephone & MyChart message support & follow-up communication in a timely and professional fashion; uses communication systems for both routine & emergency transactions
- Schedules, reschedules & maintains patient appointments & supports clinic leadership in schedule management
- Partners collaboratively with care team to address patient needs
- Find opportunities for improvement in workflow & participate in clinic and system meetings
Required Qualifications
- Successful completion of formal medical training program such as MA, HUC, NA or Medical Secretary, or minimum of 1 year comparable experience in a healthcare setting
Preferred Qualifications
- 2 or more years’ experience in a medical setting
Desired Skills
- Knowledge of medical terminology and abbreviations preferred
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