• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
• Serves as the point person and works directly with all guests in the YMCA Shelter Program assigned.
• Performs daily procedures including but not limited to; phone operations, alarm systems, general cleaning needs of the facility, shift rounds, operational paperwork, clerical and/or filing work and computer data entry.
• Controls access into the building by means of monitoring the entrance way during the hours for arrival and departure.
• Communicates special guest needs to the Team Coordinator by means of a Daily Shift Reports, Incident Reports, verbal reports at shift change and/or via email and phone if determined necessary.
• Responds to all guest and facility emergencies pursuant to established Emergency protocols.
• Communicate effectively with other social service agencies to assist with referrals and provide information to the guests regarding other available services located within the community.
• Assist with administering the Shelter Policies and Procedures in accordance with Agency Operating Procedures (AOP), CARF and Program, Review & Certification Standards (CSB).
• • This can include: interviewing and processing incoming guests for admissions and conducting exit interviews for discharging guests; responsible for bed count & bed list accuracy; ensuring facility/building safety; coordinating resources between other team members and Guests;
• Provides Safety services throughout assigned shift, including but not limited to: entry/exit procedures, bed count, and emergency evacuation protocols.
• Assists with input of guest information on various systems/computers and other filing as deemed necessary.
• Participates in departmental and assigned association meetings, training, and special events.

QUALIFICATIONS:

• High school diploma required, associate’s degree preferred, plus 1+ years working with low-income population, or equivalent combination of education and experience.
• Must have intervention skills to resolve crisis and non-crisis situations in a timely manner.
• Must have the ability to assist in all aspects and operations of the YMCA Shelter/Overflow Program
• Must have the ability to develop a rapport with individuals with special needs including people with mental illness, substance use and criminal histories.
• Multi-tasking abilities

Training requirements:

• • Immediately upon hire: American Red Cross First Aid and CPR certifications, Non-Violent Crisis Intervention Training
  • Completion of Additional Shelter Services Training: customer service, community resources, cultural competency, child and elder abuse, sexual harassment, ethics mental health/substance abuse, motivational interviewing, trauma informed care, evacuation procedures, reporting and confidentiality.
• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proven track record of developing authentic relationships with others.
• Ability to foster a collaborative team approach to solving challenging situations.

This person will work directly with the Guests of the assigned Housing program as part of a team to provide assistance to housing residents and maintain building access at the front desk. This position is responsible for the daily operations of the Housing Program and to ensure residents understand the services and supports being provided; works to provide a safe environment for residents, visitors and other staff. Acts as liaison between Case Manager, Property Management and resident, and notifies Team Coordinator of crisis situations. Works a 40 hour week with occasional overtime, depending on assigned schedule and operational/facility need.