Technical Customer Care Specialist I Job at Cox Automotive - USA
Company:
Cox Automotive - USA
Job Family Group:
Customer Care Group
Job Profile:
Technical Customer Care Specialist I
Management Level:
Individual Contributor
Travel %:
No
Work Shift:
Day (United States of America)
Job Description:
Dealertrack, a Cox Automotive Brand, is currently looking for a Technical Customer Care Specialist I to join our team remotely!
- Shift Time: Tue - Sat, 9:00am - 6:00pm (EST)
Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions. Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.
Your Role:
- Provide client support and technical resolution via email, phone and other electronic communications.
- Troubleshoot and resolve all product-specific technical (hardware/software) problems.
- Verify proper installation and configuration of software.
- Answer policy and procedural questions.
- Provide training to clients in the use of system and applications.
- Other duties as assigned
Minimum Qualifications:
- High School Diploma or Equivalent
- 0-2 Years of Experience
- PC Hardware Troubleshooting
- Software Troubleshooting
- Problem Solving
- Organizational Skills
- Written Communication
- Telephone Etiquette
What We Look For (Preferred):
- Communication Skills
- Time management
- Ability to read a customer
- Interpersonal skills
- Multi-tasker
- Reliable and dependable
Compensation and Other Benefits:
Hourly pay rate is $17.26 -25.91/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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