Do you love knowing that your work has meaning? Do you enjoy having a positive impact on the lives of others? Do you want to work in a culture that is mission-driven? Are you the type of person who can build relationships to create wins across the board? Do you love setting the bar high and testing your limits every day? Do you thrive in a startup environment and enjoy taking on multiple tasks/responsibilities? Do you thrive with autonomy and work amazingly well on a collaborative team? Can you make a difference? If so, read on...

Kaizenovate is seeking a full-time Technical Customer Success Account Representative customer to drive customer success strategies, build strong relationships with customers, and collaborate with cross-functional leaders internally, while also applying engineering and design principles to create customer product instances and help the company achieve its technology objectives.

Responsibilities:

This position will be responsible for the success of the company’s implementation of the technology or products and overall relationship with assigned clients, which includes product design, managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. The Technical Customer Success Account rep will be highly focused on providing an excellent customer service experience through a prompt response to inquiries and tickets and building strong relationships with clients.

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Design user interfaces and dashboards which are functional and user friendly
• Product account creation, including Apple and Google platforms, pulling relevant customer information from the web, and developing product interface
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
• Create training courses and educational materials
• Thoroughly explain and demonstrate features of products and services and upsell services and products when appropriate
• Support sales and marketing teams in lead generation and campaigns
• Creates and maintains databases and data table structure
• Analyze and interprets data, reports findings and suggests implementation of strategies
• Gather customer feedback and share with Development, Sales and Marketing teams
• Research, track, analyze, organize and report on metrics/stats relevant to operational tasks

Specific to your role, we're looking for individuals who have…

• Minimum education: Bachelor’s Degree or equivalent experience
• 1-3 years' experience as a Customer Success Manager or similar role
• Healthcare or Health Tech experience is strongly preferred
• Experience in communications, marketing, sales, account management, or customer success
• Experience working with brand image and promoting value through customer experience
• Drive & Ambition - As a growing startup, we are looking for team members who want to grow with us
• A customer-first mentality and enthusiasm for your craft, with the ability to represent the voice of the customer to provide input into every core product, marketing, and sales process
• Technical skills are required as they relate to the use of the product or service, specifically basic knowledge of low code design environments
• Coding experience is preferred but not required
• Knowledge of HubSpot and project management tools, Google Analytics, Datastudio, and Firebase
• Exceptional ability to communicate and foster positive business relationships
• Experience in managing a diverse group and training each according to company standards
• Problem-solving skills, organization, accountability, and a solution-oriented attitude
• Excellent and accurate verbal and written communication skills, both internally and externally must be part of the applicant’s DNA
• Must be proficient in Excel, Word, PowerPoint, have innate technological skills, and proficient in Internet functions, searching, and applications
• Good organizational skills, ability to multitask, and deliver on deadlines

About Us

Kaizenovate is a rapidly growing startup leveraging a unique blend of personalities with a wide-range of perspectives. All team members are willing to contribute anywhere there is a need, regardless of area of responsibility. Being a mostly remote team, we look for team members that are self-motivated, open-minded, and looking to make a difference on this journey. This formula has helped make us the most connected and remote company any of us have ever experienced.

We’re a tight-knit group, doing amazing things, with:

• A tenacious desire and work ethic to create massive positive impact.
• A passion for learning.
• A willingness to question.
• A genuine curiosity to understand customers and best translate their needs into great experiences.

Learn more about us at kaizenovate.com

Or take the plunge and submit your application