Position Summary:

Analyze, troubleshoot and resolve technical related issues for installation, warranty, product fit and other customer issues.

Position Responsibilities:

• Work in a fast-paced environment taking incoming technical service calls from customers
• Listen then analyze to resolve technical issues or questions
• Communicate with customers in a professional and respectful manner
• Provide solid problem-solving skill with proficient attention to detail
• Provide outstanding customer service
• Efficient in returning all calls, emails or any other form of follow-up needed to the customer
• Work as a team with customer service and sales team to ensure customer needs are met
• Monitor forums for Technical related topics
• Collaborate with R&D on engineering and common customer service issues
• Comply with all local, state, and federal laws and compliance

Position Qualifications:

Specific Knowledge, Skills and Abilities:

• Strong organizational and time management skills.
• Strong technical understanding of products and vehicles
• Must be able to work well under pressure.
• Ability to read product prints and detailed schematics
• Effective and professional written and verbal communication skills
• Meticulous attention to detail and accuracy.
• Ability to establish and meet deadlines.
• Flexibility and the ability to thrive in a fast-paced environment.
• Intermediate to advanced applications software expertise (Excel, Outlook, Adobe).

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

Education:

• High School Diploma or GED preferred

Experience:

• Technical background in vehicle mechanics and function

Work Environment and Physical Requirements:

• Cubicle setting
• Sitting for long periods of time
• Long periods of computer usage

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Coldwater, MI 49036: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Desired Compensation?

Experience:

• Technical Customer Support: 1 year (Preferred)
• Mechanical knowledge: 3 years (Preferred)
• Vehicle Suspension Knowledge: 3 years (Preferred)

Work Location: One location

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