Technical Support Specialist - Berrien Springs (Full- Time) Job at Honor Credit Union
We’re here to make sure you understand the job responsibilities, but we also think it’s important for you to get to know our culture and values so you can begin living your “I Am Honor” story on your very first day.
So, who are we? Team Honor is made up of outgoing, positive, friendly and highly experienced individuals that pride themselves on putting the member first to “Provide Solutions for Your Financial Success”. We also live each day by our core values: Respect, Integrity, Truth, and Fairness. It’s no accident that we stick a giant smiley face on everything that is Honor, we are genuinely happy to help. We wear jeans because we’re not afraid to jump in to do the work with our members and we look forward to the next time we can volunteer in our community. Come Be Part Of It!
You’re a problem solver and easily connect with others. You’re not only here to help fix technical issues, but also provide an incredible team member experience. If this sounds like a great fit for you, come be the next Technical Support Specialist at Honor!
Technical Support Specialist - Berrien Springs (Full-Time)
SUMMARY:
So, who are we? Team Honor is made up of outgoing, positive, friendly and highly experienced individuals that pride themselves on putting the member first to “Provide Solutions for Your Financial Success”. We also live each day by our core values: Respect, Integrity, Truth, and Fairness. It’s no accident that we stick a giant smiley face on everything that is Honor, we are genuinely happy to help. We wear jeans because we’re not afraid to jump in to do the work with our members and we look forward to the next time we can volunteer in our community. Come Be Part Of It!
You’re a problem solver and easily connect with others. You’re not only here to help fix technical issues, but also provide an incredible team member experience. If this sounds like a great fit for you, come be the next Technical Support Specialist at Honor!
Technical Support Specialist - Berrien Springs (Full-Time)
SUMMARY:
- Responsible for team member support on company supported computer applications and platforms.
- Troubleshoots problems and advise on the appropriate action.
- Repairing, maintaining, upgrading and installing computers and related peripheral equipment.
- Provides first level triage for incoming requests.
- Performs diagnostic testing to determine source of problems and take necessary steps to resolve or escalate the issue.
- Ensures preventive maintenance schedules are followed.
- Efficiently handles installation of new systems and equipment.
- Keeps detailed and accurate records of all work performed to help strengthen the Technical Support Teams knowledge base.
QUALIFICATIONS:
COMMITMENTS TO LIVING "I AM HONOR":
COMMITMENTS TO LIVING "I AM HONOR":
- Act with Urgency and Care - You have the direct authority and responsibility to take action and seek out solutions.
- The Platinum Rule - Treat others the way they want to be treated.
- Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
- See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
- Reason over Rules - Make decisions that are good for the person and good for Honor.
- Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
EDUCATION/CERTIFICATION: High School diploma or equivalent. Computer repair training and certification preferred; or relevant work experience.
REQUIRED KNOWLEDGE: Good knowledge of troubleshooting techniques, tools and processes. Thorough knowledge of computer parts, applications and telecommunications systems. Thorough knowledge of electronic principles and practices. Knowledge of appropriate testing and repair equipment. Knowledge of company policies and procedures.
EXPERIENCE REQUIRED: One to three years of similar or related experience, including time spent in preparatory positions.
SKILLS/ABILITIES:
REQUIRED KNOWLEDGE: Good knowledge of troubleshooting techniques, tools and processes. Thorough knowledge of computer parts, applications and telecommunications systems. Thorough knowledge of electronic principles and practices. Knowledge of appropriate testing and repair equipment. Knowledge of company policies and procedures.
EXPERIENCE REQUIRED: One to three years of similar or related experience, including time spent in preparatory positions.
SKILLS/ABILITIES:
- Must have demonstrated ability to keep finances in order.
- Good interpersonal, customer service and problem-solving skills.
- Ability to operate necessary testing and repair equipment.
- Ability to diagnose and resolve basic computer/technical issues.
- Excellent logic and reasoning skills.
- Ability to work well independently.
- Good communication skills.
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