Have you heard? The Wills Group is Great Place to Work Certified™! We’re proud of this achievement and our people who make greatness happen. Want to join a company that puts its people first?

Job Purpose and Function

The Techno Functional Analyst proactively and holistically leads and partners with various business teams to guide the development and management of a portfolio of solutions. This individual is accountable to align Information and Technology teams to the concepts and understanding of the business goals, objectives and business outcomes, business capabilities, value-streams, and business processes and their importance in the overall enterprise application landscape. The Techno Functional Analyst provides the necessary leadership, analysis and design tasks related to support the development of technology solutions to ensure that solutions meet business needs and align with architectural governance and standards. They create deliverables for managing the organization's portfolio of "to be" and "as is" solutions — including systems (applications, processes, information and technology), shared infrastructure services, and shared application services and components to enable and drive targeted business outcomes.

How You’ll Make an Impact

Interpret Business Needs

• Translates business requirements into technical requirements to achieve business objectives and documents all solution design and analysis work. This includes but is not limited to design documents, process flows, requirements, specifications, test plans and roadmaps.
• Partner with the business stakeholders to align resources and plan out activities to ensure the delivery of the technical solution that meets the business needs.
• Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes
• Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly

Assess Technology

• Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment / changes with business requirements
• Supports management and presents recommendations for end of life product decisions to maintain, refresh or retire services, or systems
• Able to research and present on emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models
• Analyzes the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement
• Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations
• Consults across the organization to identify when it is necessary to modify designs to accommodate the new and evolving solutions that have direct or indirect impact on the portfolio. This includes but is not limited to current state documentation analysis against proposed solution, vendor assessment for RFP, contribution to cost/benefit analysis, contributions to proof-of-concept implementation
• Create and maintain a Solution Scorecard that assesses the solution fit, alignment to current technology standards, alignment to future strategies and overall “health” of the applications and solutions within the portfolio
• At least annually, analyzes the technology industry, competitors, and market trends, and determines their potential implications for a given solution and presents their findings and recommendations to both business and IT stakeholders during the Solution Scorecard review process

Apply Technology

• Serve as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs.
• Leads evaluation, design and analysis for the implementation of a solutions across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards
• Develops a roadmap for the evolution of the enterprise solution portfolio from current to future state
• Creates designs to guide and contextualize solution development across products, services, projects, and systems, including applications, technologies, processes, and information/data
• Will perform the duties of a Project Manager on small projects and enhancements
• Partners with Project Manager(s) on large scale initiatives to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle
• Provides support to other Solutions Analysts to ensure the project or product is aligned with the overall enterprise architecture and strategies.
• Maintain clear documentation on the solution architecture of their individual portfolio and partner with other Solution Analysts to complete a full view of the enterprise solution architecture
• As required, perform the support duties on Tier 3/4 escalation for supported portfolio

What We’re Looking For

• Bachelor’s or master’s degree in computer science, information systems, project management, or general business management (or a related field). Alternatively, equivalent progressive IT experience.
• Minimum of 3 years of experience in IT solution development disciplines.
• Experience in retail with ability to translate retail business challenges into IT solutions.
• Ability to thrive in a hybrid environment (typically 3 days of remote work per week).

An Ideal Candidate Will Also Have

• PDI Enterprise or other Enterprise Resource Planning (ERP) system experience, strongly preferred.
• Point-of-Sale (POS) system experience, preferably NCR.
• Experience in Microsoft Power Platform, preferred.
• Exposure to multiple, diverse technologies, platforms, and processing environments
• Ability to research and present on strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models
• Understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt
• Experience working in a relevant industry, preferred
• Familiar with developing architecture blueprints, strategies, and roadmaps
• Experience delivering presentations to senior-level executives and technical audiences
• Able to lead a team by influence and indirect management
• Understanding of IT standards and controls
• Understanding of application development methodologies and infrastructure and network architecture
• Strong analytical, planning, organizational and technical and skills
• Excellent written and verbal communication skills
• Ability to work with developers in an outsourced environment

Competencies

• Organizationally savvy, with the ability to navigate organizational politics and competing agendas.
• Skilled at influencing, guiding and facilitating stakeholders and peers with decision making.
• Ability to articulate new ideas and concepts to technical and nontechnical audiences
• Ability to understand and balance the long-term and short-term goals
• Ability to translate future-state business capabilities and requirements into solution requirements
• Ability to propose and estimate the financial impact of solution alternatives
• Ability to work creatively and analytically to solve business problems and propose solutions
• Ability to quickly comprehend the functions and capabilities of new technologies
• Exceptional collaboration and teamwork skills
• Strong sense of urgency and ability to prioritize competing priorities

Why You Should Join Wills Group

We are a $1.5 billion company headquartered in La Plata, Maryland (an easy 45-minute reverse commute from DC) with nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926, our passion areas are in convenience retailing, fuels marketing, and commercial real estate and we pride ourselves on keeping our customers', employees' and communities’ Lives in Motion.

Our Wills Group employees come to work for more than just a paycheck, but rather they come to learn, make contributions, make an impact, and feel valued as a part of our family-friendly culture. We have a work-hard, play-hard mentality that makes us a progressive company and we thrive on giving back to our community. That is what is core to our DNA.

Benefits and Perks

Are you interested in joining a certified Great Place to Work™ that invests in your development, future, and well-being? Are you looking for more than the "daily grind" where your day-to-day work makes an impact not only for the organization but for your community and your future? Then The Wills Group is the right fit for you. We take pride in investing in our people’s well-being, that’s why we back our words with competitive total rewards packages.

• Financial Wellbeing –Employer 401 (k) match (currently at 7%), health savings plan, and financial planning
• Physical Wellbeing – comprehensive health, vision, and dental plans that meet the needs of our people
• Paid Time Off – Vacation, Sick, Personal, and Community Engagement, Parental Leave for new Moms and Dads Work/Life
• Balance – Hybrid and Flexible work environment, Employee Assistance Program, Travel Assistance, Family Life Planning
• Education and Development Opportunities – 100% Tuition reimbursement to support our people’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid)
• Competitive Salary - competitive pay matched to DC Metro area
• Bonus Opportunity - 10% annually
• Flexible Work - hybrid work schedule with 3 days remote work per week

#HP123

Wills Group is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Wills Group strives to maintain a COVID-free workplace. While being vaccinated is not a requirement, we offer a $150 COVID vaccination incentive payout in the paycheck following submission of proof of vaccination. Further details and instructions will be provided during onboarding.


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