About this role:

Wells Fargo is seeking a Technology Operations Analyst responsible for coordinating and delivering technology-related activities and resources in support of business initiatives.

In this role, you will:

• Participate in initiatives and identify opportunities for technology operations
• Evaluate basic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications, US:

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ year of information security administration experience and or technology background.

Desired Qualifications:

• Experience in SIMBA/AIMS/ART
• Excellent customer service skills
• Good verbal, written, and interpersonal communication skills
• IAM (Identity and Access Management) experience
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to exercise independent judgment to identify and resolve problems
• Ability to work effectively, as well as independently, in a team environment
• Strong, clear and concise written and oral communication skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to research and correspond with customers, responding to their questions and concerns with detailed information
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to learn and assimilate information from multiple people and sources
• Ability to quickly learn business operations and processes
• Prior IAM Access Experience preferred.
• Understanding of Role Based Access Control (RBAC) methodology is preferred.
• Developed sense of urgency relating to customer payment issues
• Proven experience with a changing payments environment.
• Proven experience in identifying and resolving customer and production issues.
• Proven experience in customer focused role providing the highest level of customer satisfaction and customer resolution.
• Proven experience in mentoring less experienced team members

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.