Required Qualifications:

• Must be Fully Bilingual Spanish/English proficiency
• High School Diploma or higher degree completed
• 3+ months of Call Center / Sales Experience
• Prefer requirement to have - Health & Life Insurance License for Puerto Rico (Disability, Health Services, Life)
• Ability to obtain additional insurance licenses, if required by business during the training.

Available to work the following schedule:

Flex Schedule:

• Full Ability to work 40 hours / week during standard business.
• NON-PEAK (January-September) Agents will be working 32 hours per week with 3 days off, schedule of the agent’s day off may vary depending on the business need.
• Peak Season (October- December) Agents will be working 40 hours per week with 2 days off (weekends) Overtime may be required depending on the business need.

Agents will be working a 7am – 10:00am shift (CST) It may be necessary, given the business need to work weekends, holidays, and overtime.)

Primary Responsibilities:
Assist Medicare-eligible individuals telephonically in the following ways:

• Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the

goal to convert the caller to a qualified lead and ultimately sale

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs
• May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services.
• Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines.
• Meet the goals established for the position in the areas of: sales quota, attendance and other performance criteria.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.
• Agents will abide by all UHS Policies and Procedures including but not limited to regarding Certification, Compliance and any other UHS Policy and Procedure outlined in the SOW and in the Standard Operating Procedures.Licensed Agents Non-Licensed Agents.

Job Type: Full-time

Salary: $13.00 - $15.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: One location

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