WORKING AT UNITED:

Building Opportunity

Working at United is more than just a job, it's being a part of something bigger. United employees make a difference in our communities by providing our neighbors with an opportunity to run a business, communicate with family and friends across the world, and access unlimited resources. United also builds opportunities for our employees to develop professionally, grow their careers, and use their skills to help others.

Seize your career opportunity and help build opportunities for others by joining United's team!

We offer...

• Family oriented culture
• Competitive wages
• Affordable medical, dental, and vision insurance
• 401K match
• Paid holidays, accrued vacation and sick days
• Opportunities for career growth through company paid training and development
• and much more!

SUMMARY:

Performs skilled technical duties relating to the construction, installation, and maintenance of telecommunications, outside plant copper and fiber facilities, voice and data equipment and associated telecommunications equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include the following, but other duties may be assigned as required.

• Installs and maintains aerial and buried service wiring and cables, including ongoing cable maintenance, and cable pair trouble shooting, repair and maintenance.
• Performs duties related to copper and fiber cable trouble shooting, and line and other facility quality standards.
• Performs skilled duties related to copper and preventive cable maintenance.
• Installs plant facilities according to drawings provided by Engineering.
• Installs and turns up FTTX facilities.
• Performs facilities maintenance required for trouble tickets.
• Performs copper and fiber facilities locates as needed.
• Prepares various documents, such as time sheets, work order summaries, inventory usage and request forms, etc.
• Keeps service truck fully stocked with required inventory items to perform job duty.
• Performs service orders from the Central Office switch to the customer premises as needed.
• Performs all testing required for installation of POTS and DATA services over copper and fiber optic facilities.
• Cross-trains with Network and Plant personnel to install complex outside plant or central office systems.
• Performs required documentation of service orders, and maintenance visits in eLations system.
• Ability to navigate and interpret standard telecommunication prints and mapping.

JOB QUALIFICATION AND REQUIREMENTS:

Education, Experience, Skills, and Licenses/Certificates:

• High school diploma or equivalent, plus two years of experience (of which one year must be telephone OSP construction) at an OSP, I&R, or Cable Maintenance technician level is required.
• Ability to obtain a low voltage technician license within six months of hire date is required.
• Familiar with all facilities of the local exchange distribution network.
• Knowledge of basic electricity. Requires familiarity with RUS outside plant practices and standards Knowledge of the copper and fiber color code.
• Knowledge of line and facility test equipment and copper and fiber locating equipment.
• Skill in operating various construction equipment including, backhoe, cable plow, trencher, etc.
• Actively participate in the team environment that will foster forward thinking, innovation and creativity to meet the needs of the company now and in the future.
• Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.
• Proven analytical skills, work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Resourceful, roll up the sleeves attitude. The successful candidate must have the initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.
• Hold a valid Tennessee Class D Driver License. with acceptable driving record.

Knowledge and Personal Qualifications:

• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment, showing respect for others, the ability to acknowledge and build on others ideas, and support for group decisions.
• Must have an ability to read and understand blueprints, instructions, engineering diagrams, work orders, written documentation, training materials and network records.
• Ability and interest to work in a dynamic and rapidly changing technology environment, effectively dealing with multiple projects, and stress.
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues and customers with varying degrees of construction knowledge.
• Must have the ability to solve problems with patience and a positive approach.
• Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
• Ability to operate motorized work equipment and service equipment, including personal computers, phone systems, software applications (including email clients and web browsers), hand tools, electric tools, and test sets.
• Ability to use manual equipment such as shovels, rakes, sledge hammers, and pick axes.
• Ability to operate mechanized equipment such as trucks, excavators, plows, and trenchers.
• Knowledge of basic mathematics and consumer electronics.

ABOUT UNITED COMMUNICATIONS:

United has been a part of Middle Tennessee for over 70 years. Headquartered in Chapel Hill, TN, United is a leading provider of advanced communications services in Middle Tennessee, providing residents and businesses with high-speed Internet, digital TV and phone service. United operates a state-of-the art fiber optic network and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has joined with the Middle Tennessee Electric Membership Cooperative to provide broadband to their members in Cannon, Rutherford, Wilson counties, and United continues to provide services to its customers in Marshall, Bedford, Franklin, and Williamson counties.

UNITED COMMUNICATION'S MISSION:

We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

UNITED COMMUNICATION'S VALUES:

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises, and do the right thing even when no one is watching.
• Driven – we serve to win customers.