Telecom Engineer Job at Horizon Corp
Job Title: Telecom Engineer
Location: Remote
Duration: Full Time
Skills Required:
- Manage and administer all aspects of the corporate Unified Communications infrastructure to include Cisco Call Manager, Cisco Unity Connection voicemail, Unified Call Center Express (UCCX), conferencing systems to include WebEx & Teams integration, Cisco Voice Gateways & Routers, Expressway, Jabber and WebEx.
- Experience with Cisco UCM platform and support of VOIP infrastructure
- Experience with SIP based telecommunication networks.
- Knowledge and experience with CUCM and CUC
- Experience with all Cisco UC components including Voice, Jabber, Chat, Call Manager, etc.
- Experience supporting Cisco Contact Center Infrastructures
- Experience with SIP protocol
- Desire knowledge of call routing in a Contact Center Environment
- Ability to provide afterhours support for escalations as necessary.
- Excellent communication skills, both verbally and in writing.
- Solid knowledge and understanding of tools used to integrate infrastructure technologies with applications.
- Solid knowledge and understanding of infrastructure technologies such as VoIP, telephony, Enterprise Contact Center and integration standards.
Job Type: Full-time
Work Location: Remote
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