Telecommunications Engineer

Technology Services, Sunnybrook Campus

Full Time (8 hours per day, 5 days per week)

Year-Round Calendar

Application deadline: Open until filled. For priority consideration, please submit your application by February 3, 2023.

To Apply: Visit https://www.applitrack.com/clackesd/onlineapp/

Commences: As soon as practicable following job offer

Clackamas ESD strives to infuse equity in all our programs and bodies of work by maintaining an inclusive, barrier-free environment in which everyone participates and fully benefits. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in the job description. We are most interested in finding the best candidate for the job, and that candidate may be the one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application.

About Clackamas Education Service District (CESD):

Clackamas ESD is proud to serve 10 Clackamas County school districts and other regional and state government agencies, providing data center and technology support, as well as early learning programs and programs for children with special needs, teacher/staff support and administrative services. We ensure students and families in all of our communities — big and small — have access to equitable education services.

About the position:

The Telecommunications Engineer designs, implements, administers, and supports voice telecommunications systems for Clackamas ESD and our partner clients. The Telecommunications Engineer manages Voice over Internet Protocol (VoIP) systems, voice gateways, analog lines, and switches, programs changes on request, and interfaces with the vendor, monitoring repair tickets for service. The Telecommunications Engineer provides training for VoIP systems (phone, fax, voicemail and intercom).

This position is responsible for all aspects of the enterprise VoIP telecommunication system for CESD clients, ensuring those systems support their needs. The Telecommunications Engineer will build, upgrade, and maintain the phone server systems that will help with the telecommunications for the partner agency and staff. They will work on behalf of the client in providing level 2 support and troubleshooting as well as building and maintaining dialing plans, ring groups and system design.

About the program:

Our Technology Services team is well known and highly regarded for providing many regional services that support the needs of local school districts, more than 30 government organizations and the ESD. We use our on-site 4,000- square-foot data center as well as AWS/Azure/GCC to provide integral network support to our clients. Some of the services we provide include regional student information and ERP systems, private cloud hosting, data center colocation, ISP, SIP, network design and maintenance, firewall, IP allocation, DNS, network security, network monitoring, and problem resolution.

Essential functions:

• Oversee the design, implementation, conversion, troubleshooting and maintenance of the client telecommunications systems, offering system and technical expertise.
• Administer and manage Asterisk VoIP infrastructures (e.g. capacity/feasibility, planning, new installations, upgrades, configuration, feature functionality testing, maintenance, troubleshooting, backup, security procedures/protocols, E911, operating procedures, guidelines and user connectivity).
• Install, configure, test, and maintain SIP trunks.
• Provide Level 2 support, act as secondary contact, and manage the client's internal communication system (e.g. telephones, voice mail, support calls, new line installation, analog/POTS and fax line testing, voice gateways, intercoms, etc.) for the purpose of ensuring the availability of voice services.
• Complete moves, adds, and changes to client phone systems.
• For a complete list of essential functions, please see the full job description

Minimum qualifications:

• Two or more years experience administering and maintaining VoIP telecommunications systems and platforms (e.g. Asterisk, Cisco, Shoretel/Mitel)
• Must demonstrate knowledge of networking protocols (e.g. TCP/IP, PPP, NAT, SIP, RTP, DNS, DHCP, Ping, Telnet, Trace Route, SSH, NFS, TFTP), and protocol analyzers such as WireShark.
• Proficiency in VoIP transport such as, H.323, SIP, Intercluster trunking, Call Admission and Control mechanisms, centralization of call processing and trunking services and network policy enforcement (i.e. QoS).
• Possess knowledge and experience with Hosted VoIP, SIP Trunking, and Data communications platforms.
• Familiar with VoIP switching architecture and technology, with a working knowledge of routers and switches along with an understanding of the OSI model and IP Addressing
• For a complete list of minimum qualifications, please see the full job description

Preferred Qualifications:

• Experience with Cisco routers and switches
• Familiar with VMWare
• Associates Degree or equivalent specialized training and experience
• Asterisk/Sangoma Certified Administrator

Salary: Starting at $34.60/hour: Range 25, Step 1

2022-23 Classified Salary Schedule: https://www.clackesd.org/human-resources/

Some of the benefits you will receive:

• Full medical, dental, and vision insurance for you and your dependents
• 1 vacation day per month with higher vacation accrual rate after year 3
• 9 paid holidays
• 3 personal business days per year
• 12 days paid sick leave
• 2 family illness days per year
• Retirement through the Oregon Public Retirement System (PERS) includes pension and individual account program

Clackamas ESD complies with the Oregon Health Authority mandate that requires all staff to be vaccinated against COVID-19, or have an approved religious or medical exception. New hires will be required to provide proof of their vaccinated status, or receive approval on a submitted OHA exception request form for a qualifying medical or religious reason, prior to their first day of employment.

Clackamas Education Service District is proud to be an equal opportunity workplace. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce along with the students and families that we serve.

Clackamas ESD policy provides veterans and disabled veterans with preference as required by law.

Job Type: Full-time

Pay: $34.60 - $37.71 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Clackamas ESD complies with the Oregon Health Authority mandate that requires all staff to be vaccinated against COVID-19, or have an approved religious or medical exception

Ability to commute/relocate:

• Clackamas, OR 97015: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you be available to perform work in an on-site setting?
• Do you possess knowledge and experience with Hosted VoIP, SIP Trunking, and Data communications platforms?
• Are you familiar with VoIP switching architecture and technology, with a working knowledge of routers and switches along with an understanding of the OSI model and IP Addressing?

Experience:

• Administering/maintaining VoIP telecommunications systems: 2 years (Required)

Work Location: One location

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