Temp - Technology Support Technician (Central Office) Job at Anne Arundel County Public Schools
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Title
Title Code
Temporary-Technician-Technology Support
Y00165
Division/Department
Unit
Grade
Technology
0
TEMP
Reports To (title only)
Current as of
Sr Manager-Technology Support Services
3/1/2021
Position Summary
Is this position exempt from overtime pay?
No
Performs computer setup and configuration, hardware and software troubleshooting, following inventory procedures, repairing chromebooks, wiring carts and delivery of technology related supplies. This work involves daily, weekly, and monthly technical responsibilities relating to the efficient and optimal operation of technology equipment. All school-based duties will have a technology related focus. .
Essential Duties & Responsibilities
Does this position have supervisory responsibilities?
No
1. Configures, repairs, and delivers chromebooks.
2. Maintains wiring carts for laptops and chromebooks.
3. Travels throughout the county to deliver various technology equipment to schools.
4. Performs setting up and dismantling of technology labs.
5. Install/uninstall, configure upgrade, troubleshoot, test, diagnose, and load district approved desktop/laptop software following district established procedures.
6. Performs established procedures and tasks related to the opening (fall) and closing (summer) of assigned schools.
7. Responsible for the use, care and maintenance of all issued equipment according to district policy and technology guidelines.
8. Performs other duties as assigned.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made on request to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or Equivalency Certificate.
Experience
Two years of experience working with Computer/Networks, Software Applications, Customer Service; OR an equivalent combination of education and experience which provides the required knowledge, skills and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position..
Knowledge, Skills, and Abilities
Demonstrated ability to speak and write effectively.
- Maintains a polite, courteous and respectful rapport and communications with students, school visitors and AACPS employees.
- Ability to maintain a neat and organized workspace.
- Willingness to learn new technology skills.
- Ability to maintain attention to detail on assignments and meet inflexible deadlines.
- Ability to exercise initiative and good judgment in the timely execution of assigned responsibilities.
- Demonstrated ability to make necessary preparations and relocate technology equipment within the time constraints established by TSS and without assistance (relocate a standard computer lab).
- Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite – Word, Excel, Outlook, and/or PowerPoint preferred).
Licenses/Certifications
Possess a valid Motor Vehicle Operator’s license and have daily access to reliable transportation.
Career Ladder Requirements
N/A
Physical Requirements
Ability to perform extensive walking, standing, carrying, climbing, bending, stooping, crawling, kneeling, and lifting and the ability to exert force required to twist/turn equipment tools required to perform assigned tasks.
- Ability to move, and position self to move in, under, over or through equipment, and work in confined spaces.
- Ability to lift and carry up to forty (40) pounds (e.g. computer, printer, monitor, etc.).
Established: 3/1/2021
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