This is a temporary 40 hours per week position for 6-9 months, fully onsite.
Monday-Friday between the hours of 8am-5pm.

Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and LCHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.
We are looking for a dedicated Patient Navigator (PN) to help guide patients through various complexities of the healthcare system. This is a patient facing role, that will support our insurance and enrollment department through patient outreach, education, troubleshooting, and knowledge on all things pertaining to health insurance. The PN will provide continual support to patients and their families in need of health insurance enrollment assistance, education, renewals, and care continuity. Will be responsible for providing assistance and information to insured, underinsured and uninsured individuals about eligibility coverage and other financial assistance programs. The PN will provide a seamless patient experience and ensure that patients have a good understanding of their health plan and benefits and overall receive the needed assistance through health care transitions. Provide excellent customer service to all patient and staff in a diverse, multi-cultural and fast-paced environment.

Responsibilities include but are not limited to:

• Educate and inform patients about benefits and responsibilities, the re-determination process and the importance of maintaining medical/dental coverage.
• Provide information and resources to patients in order to make informed decisions about their healthcare
• Conduct follow-up with patients to ensure that the process is complete and assist patients with enrolling into an appropriate health plan.
• Complete training to become a Certified Navigator and recertify as needed
• Review applications and required documentation to ensure complete and accurate submission
• Verify patient information and respond to patient requests.
• Work closely with the MassHealth Enrollment Center, Health Connector Office as well as the local hospitals.
• Increase awareness about health insurance programs, health care and available services.
• Make use of existing health center affiliations and resources as well as develop new methods of reaching new clients in the community.
• Assist in the design and distribution of multilingual materials, including posters, display boards, educational brochures and other health related information.
• Serve as spokesperson for the department and/or organization for multiple media venues pertaining to health care insurance enrollment.
• Attend and participate in trainings, webinars and conference calls to stay current on state changes pertaining to health insurance.
• Attend department meetings and trainings as needed to maintain current knowledge of registration processes, health center systems and changes.
• Track and complete reports as needed, evaluate progress and revise strategies as appropriate.
• Where needed, provide cross –coverage and back-up staffing support to other functions of the Patient Services Departments.
• Perform other duties as assigned.

Requirements:

• Insurance understanding and experience strongly preferred
• Certified Navigators strong preferred
• Strong customer services background required

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Location: 161 JACKSON ST., Lowell, MA 01852

Job Types: Full-time, Temporary

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.