Temporary Operations Supervisor Job at Community Economic Defense Project
About the Community Economic Defense Project:
The Community Economic Defense Project is a Colorado-based nonprofit. Our mission is to partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth.
Born out of the need to provide rapid stabilization services to families facing eviction and displacement in the pandemic, CEDP is one of the largest social services organizations in Colorado with 100+ staff who provide a variety of services to address family economic challenges, including resource connection, financial assistance, case management, and legal aid. Since March 2020, CEDP has assisted more than 31,000 people and dispersed nearly $100 million in emergency assistance. 100% of CEDP’s clients have an area median income (AMI) ratio below 80% and 74% of clients served identify as BIPOC and / or Latinx. Our model has been recognized as a best practice model by The White House, HUD, The Urban Institute, and in the news.
In addition to direct assistance and support to low income and working people, CEDP has drafted and passed transformational laws that expanded renters’ rights and dramatically curtailed predatory towing. The team also worked closely with members of the legislature to pass statewide laws strengthening the rights of mobile home park residents, establishing a fair housing unit within the office of Colorado’s Attorney General, holding overreaching homeowner’s associations accountable, and advocating for other measures designed to protect community wealth.
For more information on CEDP, check out our coverage in Colorado Public Radio, our medium post on our organization’s story, or our website at cedproject.org.
Our Values:
We Center our Clients' legal, social, empowerment, and financial needs in everything that we do from representation to system building.
We stand in Solidarity with movements for racial and economic equity. We work with our community to dismantle racial, gender, class, and other inequities. We celebrate differences, and value and include all people.
We communicate Transparently, share insights responsibly, and contribute with authenticity, candor, and respect, and without hidden motives.
We are Builders with a growth mindset, a bias towards action, expectation for change, and a willingness to make mistakes as we learn and evolve.
We remain Deeply Curious, called first to listen and learn from the communities in which we are embedded and from our teammates.
We Empower our clients, communities, and each other to solve problems, and we are accountable to serve our clients' best interests effectively.
More about the Temporary Operations Supervisor Position
The Community Economic Defense Project (CEDP) seeks qualified candidates with exceptional ability to manage a complex caseload. A successful candidate will have experience with account management processes that require payment processing, calculating and organizing complex ledgers, and comfort with utilizing technology such as Google Sheets, Hubspot, Salesforce or other CRMs.
The candidate will also have a strong record demonstrating an ability to empathize with and interact effectively with people who are experiencing hardship, collect and organize documentation, manage a busy schedule, utilize multiple service platforms and adapt to a rapidly-changing environment. Experience, including academic course work in accounting is a plus.
To further ensure success, candidates are expected to work comfortably under pressure with tight deadlines in a fast-paced environment. You must exercise sound judgment and have strong written and verbal skills as well as the ability to collaborate with peers and managers to adapt and improve new processes. Top candidates will be familiar with basic housing and rental principles, understand payment processing, be comfortable interpreting detailed rental ledgers (statements of rent amount owed), able to manage a social services CRM, have exceptional time management and organizing skills and be self-motivated and managed.
In This Role You Will:
- Review client rental assistance applications
- Supervise a team of operations specialists and support the team where necessary
- Assist in financial reconciliations and provide support to our funders in reconciliation work
- Monitor that payment processes are working efficiently
- Manage the waiver process and ensure efficient turnaround to the TA team
- Organize Client Files in an online database and accurately reflect client status in the client tracking software (Hubspot)
- Utilize tools such as Adobe Acrobat, Microsoft Excel, Google Sheets and Google docs to review and create accurate financial reports and receipts for clients and landlords
- Understand key success measures for your role and track against daily and weekly progress goals.
- Maintain and update databases and tracking systems accurately and as designated.
- Respond to all case-related queries from our Housing Advocate and Tenant Advocate team
- Ensure efficient and effective administrative information and assistance
- Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
- Excellent attention to detail required
Requirements:
- Minimum one year of experience actively using CRM systems, management or administration of CRMs is strongly preferred
- Previous experience as a supervisor is preferred
- Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
- Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands.
- Ability to work under pressure and meet deadlines.
- Ability to work independently and as part of a team.
- Brilliant written and verbal communication skills.
- Proficient in Microsoft Office, and the Google Suite.
- A home office setup that includes a private, quiet place to conduct confidential telephone and video-conference sessions and a computer with reliable access to high speed internet.
- A creative, self-driven attitude and proven ability to build something new from scratch.
- A strong desire to work in a collaborative environment centered on social justice and equity.
- Ability to work collaboratively with people of diverse personal and professional backgrounds.
- Openness and adaptability to new environments.
- A process-oriented mindset.
- Ability to thrive in a fast-paced, evolving organization
- Excellent interpersonal communication skills.
- Strong organizational abilities.
- Familiarity and knowledge of Google Suite desired.
To Apply:
Interested candidates should apply by clicking the button to apply linked on this page.
Equal Opportunity
The Community Economic Defense Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits & Compensation
Salary is $73,000 per year.
Benefits include health options that offer 100% paid medical coverage for the employee, vision insurance options, dental insurance options, reasonable unlimited paid vacation, short-term and long-term disability, and 401K with a 3% company contribution.
As in-person work is sometimes required, all employees at CEDP are expected to maintain current vaccination status in keeping with CDC recommendations.
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