Are you interested in delivering memorable experiences, enhancing people's lives, and having fun doing it? This shared mission of Chestnut Mountain Resort creates a fun and inspiring culture that we live every day. Our vision drives us to deliver exceptional guest experiences at all touch points, requiring our employees to be natural communicators, problem solvers, and have a passion for sharing mountain culture - all while having a positive attitude to support best day experiences. Chestnut Mountain Resort strives to deliver Illinois most memorable outdoor adventures to locals and out-of-town visitors on a year-round basis. Chestnut Mountain Resort days of fun includes 60 acres of lift-accessible terrain for Skiing and Snowboarding, Farside Terrain Park, Farside Downhill Mountain Bike Park, Cross Country Mountain Bike Trails, Alpine Slide, Soaring Eagle Zipline, Mississippi River Cruises, Disc Golf, Mini Golf and Sunset Dinners.

Main Functions:

The Tickets & Retail staff are in direct contact with area guests, providing information to and directing them to appropriate base area & mountain services. Tickets and Retail staff are responsible for daily lift ticket sales, retail shop sales and end-of-shift balancing.

Duties:

• Informs guests of area services, events, and current conditions
• Maintains a friendly professional demeanor, acknowledging guests with a smile
• Maintains awareness of and attention to guest services; customer service is imperative!
• Adheres to cash handling procedures, including opening and closing procedures
• Inventories lift tickets and notifies manager of shortages
• Sells appropriate tickets at correct rate in a courteous and friendly manner
• Handles valid ticket discounts and program tickets according to procedure
• Has knowledge of and ability to sell products in Retail Shop
• Promptly notifies supervisor of any shortage in retail merchandise
• Maintains guest and worker safety consciousness with respect to job duties and responsibilities
• Answers phone and answer questions about the area and snow conditions
• Helps office staff with routine tasks such as copying, mailings, and other tasks
• Assists with Season Pass photos and processing
• Complies with all Chestnut and department policies
• Maintains a clean and organized work environment (vacuum, dust, organize)
• Performs all other tasks assigned Employment Requirements:
• Customer/guest service
• Ability to stand for long periods
• Ability to work in and effectively communicate in a fast-paced environment
• Basic math skills for balancing at end of shift