YOUR OPPORTUNITY

In this role, you can have an immediate impact in a high-growth environment. With the projects and initiatives ahead, the role demands a smart, hardworking, and passionate individual to hop on board. You will be troubleshooting and clearly communicating solutions to customer issues in a user-friendly and professional manner by phone, email, and chat. We value our employees and encourage each person to contribute their ideas for improvement in both daily procedures and long-term goals. This is an entry-level position with the opportunity to launch your career in a fun tech environment in the booming CX space.

This is a hybrid role with 3 days per week working remotely and 2 days in the office.

The training schedule will be M-F 9a-5:30p MST until thechosen candidate has completed the training, which usually takes around 1.5-3 months. After that, the work schedule will be after hours from 6p-2:30a, weekends and holidays, with 2 consecutive days off throughout the week.

• Prior experience working in a technical support role
• Strong ability to learn new technology and ramp up quickly.
• Ability to work in a high-energy technical team environment as a team player.
• Positive and energetic phone skills, excellent listening skills, and strong writing skills.
• Tech-savvy, this is a tech company after all!

WHAT YOU’LL DO

• Communicates, if not over-communicates, effectively and effortlessly with internal and external customers
• Exceptional interpersonal and decision-making skills
• Understands deadlines and goals and can operate with a sense of urgency without sacrificing quality
• Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
• Loves working in a super collaborative, high-tech, fast-paced environment and doesn’t mind getting their hands dirty - working shoulder to shoulder across teams to help growth trajectory
• Proficient with Google Suite (Gmail, sheets, slides, forms, etc)
• Quickly develop company-specific expertise and remain abreast of market changes, customer trends, and competitors’ best practices
• Inspirational team player, colleague, and culture champion

WHAT YOU’LL GAIN

• Autonomy - We trust our employees and offer an extremely flexible work schedule
• Unlimited PTO - We encourage all employees to recharge!
• Medical with HSA (which includes generous employer match & contribution) and FSA options
• Dental and vision insurance
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Generous Parental leave program
• Legal, ID theft, and employer-paid disability and life insurance
• Access to wellbeing initiatives and offerings such as our Employee Assistance Program
• Fun, innovative, collaborative, supportive working environment
• Inclusion and Diversity teams -
• Employee rewards and referral programs with generous payouts
• An opportunity to truly ‘Leave your Mark’ in a global organization. Come join our team!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• South Jordan, UT 84095: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Work Location: Hybrid remote in South Jordan, UT 84095

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.