SUMMARY:
Under the general supervision of the Clerical Services Manager, the Clerical Services Trainer will act as a floating Medical Secretary with additional responsibilities in training new and existing employees, in assigned departments.
This role will update existing protocols, policies and procedures and create new procedures. In addition, this position is responsible for conducting any necessary re-training, while reporting problems with a possible solution to the department Supervisors directly.
This is a float position; 40 hour a week, day shift.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides on the job training to employees while at the front desk in the Medical Secretary role
Ability to have a flexible schedule to meet department needs.
Provide training for new employees within their 90-day introductory period.
Responsible for ongoing training of current employees regarding policies, protocols, etc.
Maintains protocol, policies and procedural changes within RIMI.
Completes training checklists that will be part of the employee files and will monitor the employee’s growth/performance of the department.
Understands the elements associated with complete and accurate job functions of various departments.
Assists employees with organizational skills and tools needed to succeed.
Recommends modifications to RIMI’s systems/processes based on knowledge of duties.
Takes initiative relative to duties, pointing out possible issues or concerns to the Supervisor.
Ability to work in a team environment, including cross training and filling in for other team members when directed by the Supervisor.
Handles calls/questions/tasks given in a timely, courteous and efficient manner. Assists staff and/or patients in a professional manner.
Participates in meetings on an as requested basis.
Consistently applies the corporate values of respect, honesty, fairness and constant pursuit of excellence in improving the health status for the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a diagnostic imaging company.
Ensures all interactions are in compliance with HIPAA and federal compliance regulations.
Performs other duties as assigned.
BASIC KNOWLEDGE:
Ability to operate modern office equipment
Excellent computer skills
Excellent communication and interpersonal skills
Ability to make decisions
Ability to handle and prioritize workload and work as a team member
Demonstrates the ability to lead by example when working with the clerical team
EDUCATION:
High school graduate or equivalent.
EXPERIENCE:
Minimum of three years working in a healthcare environment.
Insurance billing, computer basics and medical terminology preferred. Excellent customer service skills.
Supervisory experience a plus.
Join an award-winning organization! With 18 private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island. RIMI also has the honor of being named a 7-time winner of the Healthiest Employer of RI by Providence Business News, most recently for 2021 and 2022.
RIMI offers best-in-class benefits to eligible employees including multi-tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing component, uniform reimbursement, yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, and career development opportunities. Enjoy competitive pay and all in our innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.