Company description:

WeDriveU is the leader in transportation solutions, specializing in Corporate and University Shuttles for millions of annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate 30 years serving clients. Learn more at www.wedriveu.com.

Job Title:

Transportation Dispatch Coordinator

The Role:

The TDC will beresponding to oversee the assigned area within the daily operations of the client's transportation network. Onsite dispatchers will corroborate with the off-site dispatch team to maximize efficiency with all shuttle services. Also, to be able to meet client expectations, in communications, notifications, proactiveness.

Responsibilities:

• Be able to efficiently communicate in a timely and professional manner to all departments and department heads of all events affecting shuttle service and passengers' concerns/safety.
• Respond to rider feedback and inquiries via e-ticketing system.
• Oversee vendor performance using our preferred Transportation Management System (TMS)
• Respond to employee inquiries regarding schedules, lost and found, safety, and general transportation related items.
• Analyze and interpret ridership numbers to suggest route changes for efficiency
• Coordinate with vendors to ensure safe, timely performance of the employee shuttle program
• Deliver transportation notifications and alerts to employees using multiple communication channels

Requirements:

• Minimum 1 year of experience in a customer service role required.
• Demonstrated ability to take initiative and ownership of project as well as work in a team.
• Capability to multitask without sacrificing quality of work.
• Ability to utilize company downtime to enhance customer service and client expectations.
• Familiarity with transportation routing and navigation systems.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Proven ability to identify trends, develop strategies and implement solutions to drive results.
• Excellent organization and time management/multi-tasking skills and work with a sense of urgency.
• Excellent written and oral communication and interpersonal skills.

Available Shifts:

• Flexibility is a must
• Thurs-Mon schedule
• Schedule may change once fully staffed

EEOC

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: 42335 Boscell Rd,Fremont,CA 94538,USA, Fremont, CA 94538

Job Type: Full-time

Pay: $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Dispatching: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: In person

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