Traveler Support - Call Center ($23/HR)

Are you looking for Part Time work with flexible hours?

Grand Circle is looking for Part Time (20 – 25 hours/week) self-motivated and energetic service-minded individuals to join our March 6th , 2023 class. This is the perfect position for those seeking flexibility and a work/life balance

In this Traveler Support role, you will work with our travelers to provide them with support as you respond to their inquiries about their tour reservations as they prepare to travel around the world.

This position is located in Boston, MA with the possibility to work remotely 30 days post training (pending performance).

Key Responsibilities:

• Handling service calls to make reservation changes, educate on tour itineraries, process payments, and respond to customer inquiries
• Deliver an excellent experience to our customers to drive loyalty and referrals
• Communicate all required information to our travelers, including the details of our products and policies
• Demonstrate the ability to balance company values and key result areas (KRAs)/performance goals

Requirements:

• Technically savvy, GDS (Amadeus/Sabre) experience preferred
• Ability to multi-task, navigate multiple computer systems
• 1+ years of excellent customer service experience
• History of consistently attaining performance goals and having personal accountability for own results
• Positive mentality and flexibility in times of change; high attention to detail
• International travel/work experience preferred
• Call center experience is a plus
• High school diploma or equivalent, Bachelor’s Degree preferred

Benefits:

• Work from home (30 days post training - pending performance)
• 50% Discount on GCC trips, and opportunities for on-site training and travel
• Paid time off (PTO) in the 1st year of employment up to two weeks (pro-rated)
• Paid holidays throughout the year
• Paid 5 Week Training in our Corporate Headquarters
• 401K Retirement Savings account
• Volunteer and philanthropy opportunities to give back in Boston and where we travel

COVID-19:

As a condition of employment, successful applicants will be required to be fully vaccinated for COVID-19 prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

About us:

Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA. To learn more, please visit our websites at www.gct.com, www.oattravel.com, and www.grandcirclefoundation.com