Title- UX Researcher
Location- New York City, NY OR Alpharetta, GA
Long term
Once Here You Will...
- Manage both large and small research initiatives end-to-end in an Agile environment.
- Partner with Product Management, Product Design, and Technology teams to define research questions and goals, conduct appropriate studies, and analyze and communicate results.
- Employ a variety of research methods in the lab, remotely, and in the field.
- Plan, design, and conduct both quantitative and qualitative user research studies (i.e., write moderator’s guides, conduct in-depth interviews, design surveys, moderate usability testing, etc.).
- Identify, track, and share overarching research trends.
- Help to adapt and innovate research practices to meet a rapidly growing team’s need.
- Help to identify opportunities for impactful UX research across the firm.
- Facilitate UX workshops with cross-functional teams.
- Help promote a data-driven culture that prioritizes user insights and combats assumptions.
Skills You’ll Bring
- 2+ years UX experience (preferably UX research).
- Experience in financial services.
- Demonstrated and proven experience in experimental design.
- Experience implementing a range of methodologies, both qualitative (e.g., usability testing, ethnography, interviews) and quantitative (e.g., A/B or multivariate testing, survey design)
- An interest in working with both enterprise and consumer technology.
- Willingness to run studies from end-to-end (you’ll be responsible for every single step, from recruiting participants to sharing out insights).
- A persuasive and compelling presentation style.
- Experience working in Agile.
- The ability to adapt, pivot, and roll with the punches.
- Preferably M.A./M.S. or PhD in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields
- Familiarity with design tools like Sketch and InVision
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