About The Nebo Company

Over the past 18 years, The Nebo Company has developed a transformational approach to developing modern leaders that brings cutting-edge, proven concepts and methodologies to a client base of outstanding organizations in the public and private sectors. At Nebo, we are working on an exciting growth vision and seek a VP, Client Experience who is energized to join us in realizing our 2025 vision, which features: national and international growth; building a culture that develops, celebrates, attracts and rewards diverse top talent; creation of new business models to enable greater access; and technology innovation in the delivery of our services. Since 2020, we have become a virtual organization with employees located around the country. Job candidates will work from home with opportunities to gather with colleagues in person throughout the course of a year.

Primary Purpose(s):

The Vice President, Client Experience is responsible for business development, sales and oversight of the experience of Nebo clients. The VP will manage and grow a portfolio of client organizations, lead business development efforts and ensure excellence in the delivery of services. The VP will join a team dedicated to growing our impact and will contribute ideas and insights to engage both current and prospective clients.

The role is defined below:

• Business Development: Leads business development efforts within existing core client relationships and handles new leads to expand own portfolio; activities include proposal writing, recommending new solutions for clients, scoping client work, leading business development conversations, and capturing activity in Salesforce.
• Development of Client Relationships: Cultivates, manages and supports core client relationships, working in close partnership with the clients in the VP’s portfolio; represents Nebo in a range of external and client situations.
• Engagement Oversight and Management: Oversees delivery team’s superb execution of work - from the staffing to delivery, completion, and evaluation of engagements.
• Will contribute to the design and delivery of content and, as appropriate, may serve on coaching or facilitation engagements

Responsibilities:

• Supports and develops client relationships as guided by the CEO and VP, Sales and Client Experience on key accounts, maintains existing and new relationships at all client organizations.
• Identifies and leads opportunities for business development, conducting issue scoping for engagements that add value for all clients.
• Evolves and improves Nebo client services delivery and relationship methods in concert with CEO, VPs, Business Development and Client Engagement Managers.
• May perform highly focused research to help build out content of a project. Taps into Nebo frameworks and methods to design highly valuable offerings for clients.
• Models and teaches “the Nebo “way” for documentation creation, client engagement and management excellence.
• Works with the CEO and VP, Sales and Client Experience to grow Nebo’s business.
• Develops service scope and writes proposals; serves as relationship lead and manager for a portfolio of client accounts (existing and new).
• Develops Nebo Client Experience Team members, providing management, mentoring and feedback to ensure professional growth and consistently high-quality work
• Oversees engagements within client portfolio; is responsible for developing teams such that all work goes smoothly using Nebo methodology.
• May lead teamwork on engagements and develop high quality client deliverables, such as leadership program presentations, reports and summaries; Accountable for the quality and integrity of materials and program content conducted by engagement teams.
• Leads engagement team efforts to brainstorm about client programs and issues.
• May strategically serve on select client engagements as a consultant, facilitator and/or leadership coach.
• As a senior leader, the VP may be asked to serve in other organizational roles such as mentor, ombuds, coach, etc.

Education/Training:

• BA or BS required
• MBA or relevant MA, MS, or similar experience preferred
• Experience with Microsoft Office, Google, Basecamp, and Salesforce are preferred
• Evidence of commitment to diversity, equity, and inclusion

Experience:

• Passionate and knowledgeable about leadership development, including coaching, leadership development programs, change leadership, organizational culture, and Diversity, Equity and Inclusion
• At least 6 years of engagement/project management experience, direct sales, and/or relationship management at a top professional services firm or entrepreneurial venture
• Experience working directly with senior executives delivering and supporting high profile, deadline-driven engagements, or experience scoping and managing complex sales
• Extensive experience managing processes and growing a strong team in a deadline-driven environment
• Experience managing and developing high performing teams

Knowledge and Skills:

• Excellent interpersonal, oral and written communication skills
• Strong analytical skills
• Attention to detail
• Organization development and leadership development expertise preferred
• Exhibits professionalism, confidence, maturity, and balanced judgment
• Displays high level of self-motivation and energy
• Entrepreneurial, comfortable with designing and building processes and outcomes
• Conveys depth of knowledge required to give consistent, excellent service to clients
• Team player, collaborative
• Excellent self-management, communication and organizational skills

Successful new hires will be able to:

• Demonstrate a thorough understanding of Nebo’s offerings, services and processes
• Develop repeat business with clients, providing evidence of meeting and exceeding clients’ expectations
• Build a network within key client organizations
• Develop and demonstrate excellent consulting, design/scoping, and engagement management skills
• Demonstrate ability to deliver work cost-effectively and efficiently
• Model the Nebo values of resilience, excellence, compassion, impact and partnership
• Learn and use Nebo methodologies successfully
• Be available for an occasional- to moderate-level of travel

The Nebo Company is an equal opportunity employer. The Company recruits qualified applicants and advances in employment its employees without regard to race, color, religion, national origin, ancestry, physical or mental disability, marital status, familial status, genetic testing, sex, age, veteran status, sexual orientation, or any other category protected by law. This policy governs all terms and conditions of employment, including selection, job assignment, compensation, discipline, termination, benefits and training.