Vice President of Network Operations

Summary: Vice President of Network Operations researches and implements best practices in networking to provide service to fiber customers. Vice President of Network Operations is also responsible for coordinating with vendors to whom network functions are outsourced.

To apply for this position, please visit the website of Rapid Fiber's parent company, Suwannee Valley Electric Cooperative, at https://svec-coop.com/about-us/careers/ to access the application and application instructions.

Essential Duties and Responsibilities include the following:

• Manages day-to-day operations of the network as required to provide quality service.
• Coordinates with Network Operations Center (NOC) and serves as primary contact with NOC. Responsible for routing of escalations.
• Manages Direct Internet Access (DIA).
• Oversees installation and maintenance of routers, hut equipment, and other electronics necessary for network operations.
• Ensures quality installation and provisioning of customer premise equipment.
• Assists with compliance to applicable federal, state, and local regulations.
• Responsible for quality control of all aspects of premise installation and customer experience in the customer’s home.
• Coordinates scheduling and management of installations and trouble tickets.
• Maintains contractor and vendor relations as required to ensure success of FTTH deployment and ongoing operations.
• May assist in review process for vendor contracts.
• Promotes safe working environment, observes all safety rules, and supports the core values of the company.
• Performs other duties as assigned to fulfill the objectives of the company and this position.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations.
• Project Management - Develops project plans; maintains confidentiality.
• Oral and Written Communication - Listens and gets clarification; presents numerical data effectively.
• Team Work - Exhibits objectivity and openness to others' views; recognizes accomplishments of other team members.
• Leadership - Inspires and motivates others to perform well.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; takes responsibility for subordinates' activities; makes self available to staff.
• Quality Management - Looks for ways to improve and promote quality.
• Business Acumen - Understands business implications of decisions; displays orientation to efficiency.
• Cost Consciousness - Works within approved budget; develops and implements cost-saving measures.
• Ethics - Treats people with respect; works with integrity and ethically.
• Organizational Support - Follows policies and procedures.
• Adaptability - Adapts to changes in the work environment.
• Planning/Organizing - Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner.
• Quality - Looks for ways to improve and promote quality.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Required:

• Bachelor of Science Degree in Network Administration, Information Technology, or a related field of study.
• Five (5) or more years of experience in a fiber network administrator role.

Preferred:

• Hands-on experience in client/server environments, network virtualization, telephone and telecom systems, broadband service platforms, network security applications, VoIP experience, and access controls.
• Prior experience managing outside contractors.

Language Ability:

• Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to make effective presentations (including on complex topics) to board of managers, community groups, vendors, or partners.

Math Ability:

• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

Computer Skills:

• Knowledge of Microsoft 365 and Microsoft Windows based Office software for word processing (Word), spreadsheets (Excel), presentations (PowerPoint), meetings (Teams), and communications/organization (Outlook).

Certificates and Licenses:

• Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Professional (CCNP), CompTIA Network Certification, Calix Edge Network Training, Microsoft

Certified Solutions Expert (MCSE) or similar certifications are highly valued.

Supervisory Responsibilities:

• Directly supervises employees in reporting divisions. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee will work in both general office environment and outside in various weather conditions. Employee will also be required to occasionally enter customer homes.
• Occasional travel also required.
• The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and ability to adjust focus. Other specific abilities required are ability to talk using radio and telephone and hear within normal range.

Other Information:

This job description is not intended to be all inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Rapid Fiber Internet, LLC reserves the right to revise or change the job responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Live Oak, FL 32060: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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