The Vice President of Operations (VPO) serves as the liaison between the client hospital and the regional leadership. The VPO, under the direction of the Executive Vice President (EVP), Senior Vice President (SVP), or other Executive Leader is responsible for operational performance of the contracts in his/her assigned region. The VPO’s specific focus is to ensure client and TeamHealth expectations are met. In most cases, VPO works in a paired leadership model with the Regional Medical Director (RMD) or System Medical Director (SMD). The VPO is the primary TeamHealth contact with the client’s administrative leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides management and support for assigned contracts.
• Adheres to Clients for Life (CFL) philosophy and ensures standards of documentation are maintained in Client Retention Management (CRM) database.
• Establishes and maintains positive relationships with client Web-of-Influence (WOI) members in accordance with CFL standards.
• Works to achieve client and TeamHealth operating metric goals.
• Knowledgeable about the requirements for each assigned facility and ensures contract compliance.
• Serves as liaison between client and TeamHealth regarding contractual questions or issues.
• Facilitates assessment of client needs to offer/coordinate appropriate value-added services and innovation to client hospitals.
• Collaborates and supports integration efforts within all TH service lines and may serve as primary point of contact as assigned.
• Collaborates with leaders and staff of the operational service centers to achieve optimal contract performance. These departments include, but are not limited to: recruiting, scheduling, credentialing, payroll, risk management, documentation education, chart flow, provider enrollment, PSO, compliance, and scribes.
• Contributes to development of annual budgets and is responsible for ongoing management of contracts to meet budget.
• Participates in regional Monthly Operating Reviews (MOR) as directed by senior management.
• Participates in Business Development activities such as Request for Proposals (RFP) responses, presentations, and the negotiation of terms for renewals.
• Leads the coordination of new client start-ups in accordance to the TeamHealth startup standardized process.
• Actively involved in leader and provider recruiting process.
• Supports and assists the RMD/SMD in onboarding of FMDs. Ensures that there is an onboarding process and tools in place to orient new providers. May participate in onboarding as needed.
• Supports and assists the RMD/SMD in coaching Facility Medical Directors (FMDs) and providers.
• Participates in provider department meetings with the RMD/SMD and FMD and assists with agenda preparation and distribution of informational materials, as needed.
• Provides input to Group Presidents and EVPs in prioritizing contracts for Performance Improvement Consultants (PIC) resources and deployment. Participates in assigned PIC projects and accepts handoffs for ongoing follow-up.
• Provides oversight of direct reports as applicable.
• Understand requirements and tracking of TH client retention program; “own” and responsible for CRM updating.
• Coordinate client meetings – including scheduling, agenda, creating presentation and holding prep and planning meetings.
• Develop independent relationships with client c-suite members.
• Be the “face” of TH back office and support services; ensure they are on client’s radar – that the client knows all we are doing.
• Demonstrate value of support services to aide in in-sourcing prevention – tell our story – show our work.
• Distribute strategic client communications relevant to your clients. Keep them informed of what we are doing locally and nationally. Differentiate us from competitors.
• Client invoice review – with support of finance team. Understand it.
• Coordinate and lead contract start up and contract termination calls.
• Become proficient with Tableau and be able to find/run/distribute relevant reports.
• Be able to run basic proprietary Cognition models and coordinate with resources.
• Facilitate RPIW and APEX events – onsite – participate.
• Understand hospital and service line specific facility and provider contract requirements – business/operational and financial aspects.
• Track contract compliance and ensure contracts are renewed on a timely basis.
• Understand the managed care contracting status of your clients.
• Awareness of AU level financial and key indicator performance and assist with troubleshooting as issues arise.
• Awareness of AU level budgets and manage to the budget.
• Understand the implications of and assist with modeling for new business, additional coverage and/or staffing changes.
• Actively participate on monthly finance review with Finance team.
• Tracking of at-risk and/or monthly/quarterly FMD incentives and understanding the timing.
• Policy and procedure expertise – Scribes onboarding, PTO, covid vaccine tracking, covid sickness tracking, terminations etc.
• Research and coordinate follow-up with identified issues (e.g. scribes, billing, payroll)
• Assist with Business Development lead generation. Participate on planning and presentations when invited.
• Develop and maintain market awareness. Know what your competition is doing.
• Be able to describe all service lines and promote them where applicable to existing and new clients.
• Performs other duties as assigned.