Candidates selected for this position on the NYC Transit payroll may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

In order to protect our employees and continue to provide safe and reliable service to our communities, as of November 14, 2021 we are requiring all new MTA hires to be fully vaccinated against COVID-19 prior to their start date. MTA will consider exceptions for religious and medical reasons, where appropriate. “Fully vaccinated” means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose, or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose. Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date.

This position will lead transformational projects having a direct impact on Service Delivery. This includes the reorganizing of Service Management structure to modernize the bus system, leveraging technology and empowering staff with training and the modernization of the bus network redesign planning and implementation. The responsibilities include developing and monitoring the adherence to all Regional Bus transportation related policies; provides executive planning, direction and control of all safety and performance of Department of Buses transportation operations. This position directs both Regional Bus Command Center (BCC) operations, Road Operations Activities and transportation training program. Directs all transportation support functions, including monitoring and enforcing methods and procedures, bus service planning initiatives, operations technological advancements, and customer advocacy responsibilities.

• Responsible for directing, monitoring and coordinating Regional Bus operations 24 hours/7 days/week, to ensure the delivery of safe, efficient; and reliable transportation for customers and employees. Supports operating personnel by directing the activities for manager and supervisor personnel assigned to the Regional Bus BCC. Plans and directs the B/O check ride program, consolidated picks and dispatcher assignments.
• Directs all activities for Road Operations including responding timely to road incidences, service management, shuttle bus operations and customer service. Ensuring safe, reliable, cost effective and on-schedule bus transportation services throughout New York City. Development of Service Management goals (KPIs) and implementation that will improve the customer experience.
• Responsible/accountable for developing/managing the implementation and enforcement of all transportation operating policies/procedures affecting the safe, efficient and reliable operation of buses. Directs the interpretation and application of transportation Labor Agreements and personnel policies. Develops and negotiates Regional Buses’ Transportation objectives for contract negotiations.
• Effectively plan all resources for the entire scope of the New Bus Command Center and Radio System Capital projects. Develop and plan to ensure project design and construction adequately reflects the transformation of service delivery utilizing new technology and empowering staff with training. Plan and direct all Regional Bus Transportation training, education and development programs for operating personnel.
• Is directly involved in bus service planning functions/initiatives (SBS, Bus Time, Bus Trek etc.). This includes the modernization of the bus redesigns. Contributes to bus route planning, to ensure traffic enforcement, right of way and customer safety. Directs the Customer Advocate's development of new initiatives and review/modification or existing/planned Initiatives to improve the bus customer's experience including service.
  
  

• A Baccalaureate’s degree from an accredited college in Business Administration, Transportation Management, Public Administration, or a closely related field and fifteen (15) years of satisfactory full-time related professional experience, and at least eight (8) years of which must have been in a managerial/supervisory capacity; or

• A satisfactory equivalent of combined education and experience requirements.

NYC Transit offers competitive compensation and a robust benefit package that includes:

As an employee of MTA New York City Transit, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $105,472 (this figure is subject to change) per year or if the position is designated as a policy maker.

Qualified applicants can submit an online application

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.