ABOUT US

Since opening in 2008, The Hanover Theatre has entertained more than two million guests with Broadway musicals, comedy headliners, music, dance, and more. The 2,300-seat award-winning historic theatre continues to establish its place as a world-class center for the performing arts. The Hanover Theatre Conservatory provides performance opportunities, classes, and individual instruction in theatre, dance, and technical theatre and design to more than 500 young people and adults from across central Massachusetts each year. Our success has been entirely due to the excellence and dedication of our team members.

It is essential that our mission, "To ignite and nurture a passion for the performing arts in audiences and artists of today and tomorrow," and our vision "to be a dynamic downtown destination where all people can experience the transformative power of the performing arts," be embedded into everything that we do. Similarly, our core values in professionalism, respect for others, collaboration and teamwork, accountability, customer service and interpersonal communication must be a central part of our culture in order for our organization to continue to be successful.

The Hanover Theatre and Conservatory is committed to an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We acknowledge the presence of implicit bias inherent in systems and practices in our industry and beyond; and our role in working to dismantle those systems. We believe that diversity and inclusion among our teammates is critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool, and we strongly encourage applications from the BIPOC community.

Worcester Center for Performing Arts, a registered not-for-profit 501(c)(3) organization, owns and operates The Hanover Theatre and Conservatory and, on behalf of the Worcester Cultural Coalition, manages Worcester’s BrickBox Theater at the Jean McDonough Arts Center.

Position Title: Volunteer Coordinator

Department: Operations and Production

Reports to: VP of Operations and Production

FLSA Designation: Full-Time, Non-Exempt

POSITION PURPOSE:

The Volunteer Coordinator recruits, schedules, trains and manages the theatre’s volunteers for front-of-house, administration, gardening, docent tour guide and other functions. They inspire the ongoing dedication and passion of the volunteers through a positive and respectful working environment, encouraging participation, innovation and growth, while rewarding commitment and success.

ESSENTIAL FUNCTIONS:

The following list of essential job functions is not exhaustive and may be supplemented as necessary.

Volunteer Program

1. Recruit volunteers, with a focus on diversity.

2. Schedule volunteers for all front-of-house functions for mainstage events, at BrickBox theatre, and Carroll Plaza events.

3. Organize volunteers into teams with team leaders; meet with team leaders on a regular basis.

4. Coordinate with Audience Services Manager on annual volunteer training.

a. Coordinate training sessions for new, seasoned, FSS, administrative, garden, ticket taker, and docent tour guide volunteers.

b. Conduct fire extinguisher safety training and emergency evacuation training/drills.

c. Train volunteers on ticket scanner devices and radios.

5. Oversee volunteer recognition including the annual Volunteer Kick-Off Dinner, the annual Volunteer Recognition Night, Volunteer of the Month Award, Volunteer of the Year Award, awards for hours of service, annual volunteer service acknowledgement letters and record volunteer hours for credits.

6. Maintain communication with volunteers, providing updates on theatre operations and coming events; answer questions by email and phone.

7. Manage and maintain volunteer budget.

8. Solicit feedback on policies & procedures and evaluate volunteers through semi-annual team leader meetings, annual volunteer reviews and questionnaires/assessment tests.

9. Collaborate with Audience Services Manager to coordinate and schedule all theatre tours (docent, historical, architectural, Wurlitzer and private).

10. Act as a backup to the Audience Services Manager and be able to cover shows as scheduled/requested.

SKILLS AND SPECIFICATIONS:

The employee must possess the following knowledge, skills and abilities and be able to demonstrate that they can perform the above responsibilities and essential functions to a high level of competency, with or without reasonable accommodation.

1. Ability to work extended or irregular hours to include days, nights, weekends, and holidays is required. Must be willing to work event-based hours determined by the busy theatre schedule.

2. Ability to communicate in English proficiently, both verbally and in writing

3. High level of proficiency in Microsoft Word, Excel, Outlook and use of the internet.

4. Ability to work in a fast-paced environment with attention to detail.

5. Excellent organizational and time management skills.

6. Ability to manage and coordinate numerous projects and tasks simultaneously in a busy, high-pressure environment.

7. Ability to effectively deal with internal and external customers, donors and members with high levels of patience, tact and diplomacy.

8. Genuine interest in cultivating, working with, and supporting a large team of volunteers and finding creative ways to keep them engaged.

9. Ability to move throughout the theatre and office environment and continuously perform essential functions for an extended period of time.

10. Ability to lift, move and/or carry up to a maximum of 20 pounds by hand.

11. Ability to see details at close range.

OTHER ESSENTIAL FUNCTIONS:

Adhere to the organization’s values at all times and in all interactions with staff, volunteers and members of the public.

Fully comply with the organization’s rules and regulations for the safe and efficient operation of all spaces.

EDUCATION AND QUALIFICATIONS:

1. High School diploma or equivalent

2. 3+ years of working with volunteers is preferred, but not required

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• How did you learn about this open position?
• Are you available to work irregular and event-based hours that can include days, nights, weekends and holidays?

Experience:

• working with volunteers: 3 years (Preferred)

Work Location: One location

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