At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success.

Summary:

The Watch Repair Service Manager is responsible for managing all watch repair shop operations and providing leadership, technical support and guidance to a large group of watchmakers and technicians. The Manager will report to the Vice President of Customer Care and will work cross-functionally with other departments including, Estimating, Quality Assurance, Parts Department and the Call Center.

The position is the primary resource for MGI seeking consultation and support regarding repair of quartz/mechanical/automatic/chronograph and connected watches.

Responsibilities:

• Oversee that all watches returned for repair are completed to MGI standards
• Manage and direct workflow to maximize watchmaker and technician technical efficiencies
• Serve as a liaison between business and technical aspects of new watch development.
• Responsible for the talent evaluation and development of the Watchmakers and Technicians
• Seek continuous improvements within the workshop

Requirements:

• Bachelor’s degree preferred
• Minimum of 10 years’ experience in managing watch repair operations
• CW21 certification required; CMW21 preferred
• Knowledge of the WOSTEP process
• Knowledge of relevant machines and tools including their uses, repair, and maintenance
• Strong troubleshooting/analytical skills used in determining root cause failure
• Excellent organizational, follow-up, analytical and problem-solving skills
• Excellent teamwork skills; collaborative approach with peers and team members
• Strong team management and leadership experience and skills are a must
• SAP experience is a plus

DIRECT APPLICANTS ONLY - NO AGENCIES

Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States.

Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.