Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
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Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary _estimates_ may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements._

Hours: Friday-Sunday and every other Thursday 5:30am-5:30pm.

Summary

The Customer Service Coordinator is responsible for providing customers with high-quality, professional customer service and acts as an extension of the customer within Saddle Creek Corporation. The CSC coordinates between customer operations and transportation. They perform customer service functions with a special emphasis on communication, problem solving, inventory control, shipping and receiving, and interpersonal skills.

What You’ll Do:

• Assist customers on all issues and acts as a liaison between the customer and Saddle Creek personnel, by answering questions, offering solutions, and researching issues in a timely manner.
• Generate and retain all required reporting for the customer of Saddle Creek.
• Process customer orders in a timely and accurate manner according to customer requests.
• Communicate with the customer verbally and in writing with a professional and helpful approach.
• Collaborate with operations manager, supervisors, and associates in a cooperative and respectful manner.
• Perform shipping and receiving duties as needed.
• Additional duties as assigned.

What We Need from You:

• Must be eighteen (18) years of age or older.
• Must be able to work in a warehouse environment which may be noisy, busy, and may be non-temperature controlled, meaning the indoor temperature fluctuates throughout the seasons.
• High school diploma or equivalent.
• Must be able to pass a pre-employment drug screening and background check.
• Minimum of six months’ experience in a customer service role.

Helpful Experience (Not Required):

• Associate’s (AA) degree.
• Experience working in Microsoft Office and with warehouse management systems such as SAP or WMS.
• Proficiency in typing.
• Previous experience in a busy warehouse, office, or similar environment.

Job Type: Full-time

Pay: $18.50 per hour

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Every weekend

Work setting:

• In-person

Application Question(s):

• The hours for this position are; Friday-Sunday and every other Thursday 5:30am-5:30pm. Will those hours work for you?
• The pay for this role is $18.50/hour. Are you comfortable with this rate of pay?

Work Location: One location

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