The Children’s Museum of the Treasure Coast (TCM) is an equal-opportunity, non-profit 501(c)(3) organization located in Jensen Beach, FL. TCM engages families in educational, hands-on learning experiences that connect curiosity, creativity, and discovery. Team TCM consists of professionally playful staff who enjoy a positive, energetic, and customer-service oriented work environment. Help enrich the lives of children throughout the Treasure Coast area by joining our team!

JOB DESCRIPTION Title: Visitor Experience Supervisor- Job Purpose: Supervise (while working alongside) Floor/Party Host Staff Associates to ensure that all children and families visiting the Museum have a great experience by providing excellent customer service and maintaining a clean and safe environment.

Employee Classification: Non-exempt, part-time, hourly

Work Schedule:

• Some Friday evenings for special events (typically 4pm-10pm)
• Saturdays 9:00am-Close (Typically closing at 5pm but after hour events may require closing at 9pm)
• Sundays 9am & 11:00am-Close shifts (Typically closing at 5pm but pre and after hour events may require extended hours)

Starting Rate: $16 to $17.00/hour Reports To: Operations Manager

ESSENTIAL RESPONSIBILITIES: Maintain Quality Customer Service by:

• Providing hospitality to children and their caregivers by greeting each visitor, offering information, answering questions, and providing general assistance
• Oversee all operations of Museum during working hours
• Plan and organize weekend pop up workshops, Sensory Friendly Days and any other weekend activities
• Direct Supervisor of visitor experience front desk staff, party hosts, floor staff and volunteers
• Will serve as the point of contact for weekend shift. All weekend team members will communicate scheduling, days off or calling in sick with weekend manager.
• Manager will be cross-trained to cover Visitor Experience role as needed for coverage.
• Checking in customers, selling memberships, gift certificates, retail items, or other Museum products Communicating Museum policies to visitors
• Providing Assistance with exhibits as needed

• Displaying role model characteristics in duties and demeanor
• Maintain Safe and Clean Museum Environment by:
• Walking through Museum making sure all thru ways are clear of debris or obstacles
• Upkeep of bathrooms, snack area, reusable exhibit products, spills, and general cleanliness
• Cleaning props and exhibits throughout the day
• Participating in prep and cleaning for parties and events
• Provides assistance to Exhibits and Programming staff.

• Maintain a Safe Museum Environment by:
• Following and enforcing Museum standards and policies
• Communicating any potential or active problems to the appropriate Museum staff
• Assisting in lost child/caregiver response
• Provide basic first aid as needed

• Keeping up to date on Museum policies, standards, and specific language
• Participating in training sessions to review known material and learn new material
• Assisting in additional tasks as assigned by supervisor or other Museum Directors.

JOB QUALIFICATIONS:

• High School Diploma/GED required.
• Experience in customer service or a museum or education environment is a plus
• Supervisory experience working in team environments preferred
• Enjoy working with children and promoting learning through play
• Exceptional customer service skills. Must be welcoming, attentive, and responsive to our visitors and colleagues.
• Responsible self-starter with problem solving skills
• Ability to work in a high-energy, fast-paced environment
• Ability to work collaboratively, but independently as necessary
• A great sense of humor!
• Comfortable cleaning up occasional kid-related messes and spills
• Great communication skills with both coworkers and visitors
• Familiar with Point of Sale systems, Google Drive and computer skills a must
• Must have physical stamina for fast paced environment with ability to lift up to 40 pounds

OUR HIRING PROCESS: TCM is seeking a new team leader who is a self-starter, friendly, well organized and reliable. All resumes will be reviewed within 2 days from submission date. Only those who meet the criteria included above will be contacted for a personal/phone interview.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Schedule:

• Weekend availability

Ability to commute/relocate:

• Jensen Beach, FL 34957: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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