The Physician Practice Office Assistant performs diversified office-clerical duties as well as provides excellent customer service and efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.

• Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available
• Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.
• Answers telephone, relays messages, and provides information when necessary.
• Maintains files and assists in establishing office systems.
• Orders office supplies.
• Operates related office equipment
• Attends meetings, takes and distributes minutes
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
• Collaborates and communicates with the health care team
• Completes annual mandatory requirements including Occupational Health Requirements
• Attends mandatory in-services
• Attends staff meetings as required/requested
• Utilizes cost containment practices
• Adheres to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance.
• May prepare and maintain various statistical data

Requirements:

• High school diploma or general equivalency diploma (GED required).

• Previous patient relation experience, required.

• Previous general office experience, required.

• Previous physician practice experience preferred.

• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.