Xfinity Sales Development Manager (Retail) Job at Comcast
Xfinity Sales Development Manager (Retail) Job Summary
Are you looking to take your Retail Supervisor career to the next level? We have an awesome opportunity with years of career growth ahead of you. As part of our Xfinity Sales Development Team, responsible for mentoring, leading and supervising sales representatives with respect to goals, metrics, performance and sales skills and techniques. Builds and implements processes and procedures and lends to a culture that increases product penetration in designated territories through sales to current, former and new individual customers. Consults with new and existing customers as necessary to understand customer reactions to Comcast products, services and sales channel efficiency. Customarily and regularly advises the work of at least two or more other full-time employees or their equivalent.***Competitive pay, based upon experience!
Xfinity Sales Development Manager (Retail) Core Responsibilities
- Supervises and motivates a team of door-to-door direct sales Representatives to achieve sales goals for digital Video, High-Speed internet, digital Voice product categories and HOME Security. Provides individualized and ongoing performance management to ensure efficiency and productivity of all team members.
- Conducts tactical planning, standardized reporting and feedback on effectiveness of existing sales plans. Supports and leads competitive field efforts through the implementation of acquisition and win-back tactics as advised.
- Coordinates audit follow-ups by Sales Representatives. Performs realtime field evaluation of Individual Sales Representative performance. Tracks and analyzes Representative activity and results metrics daily.
- Coordinates processes to ensure accuracy in daily check-in/pre-screen of sales orders. Strategically distributes and documents territory among team members. Leads a varied, well informed front-line work force that successfully implements the appropriate campaign strategies.
- Conducts individual and team coaching and development sessions. Improves and promotes the sales environment of the entire organization.
- Assists Sales Representatives in solving customer problems (technical, product, billing etc.) Resolves or serves as intermediary to resolve service issues. Develops partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction.
- Leads/motivates sales employees.
- Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions.
- Obtaining and maintaining any credentials and/or licenses necessary to sell and/or design alarm systems as required by applicable law.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Able to work nights and weekends, variable schedule(s) and overtime as needed.
- Other duties and responsibilities as assigned.
Xfinity Sales Development Manager (Retail) Qualifications
- 5 years of relative experience
- Competitive salary based on experience
- Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
- 401k available after 90 days
- Paid training
- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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