FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at https://www.fsnb.com/# to learn about our products, services and history spanning more than seven decades.

• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, do your best to clarify information

• Research every issue and provide solutions to them
• Recognize opportunities to upsell our products and services
• Follow our company's communication “scripts”
• Keep records of all conversations in our call center database in a comprehensible way
• Follow our customer engagement strategy
• Meet acceptable standards for attendance and punctuality

Customer Service Representative Requirements:

• Customer service experience is a plus
• Must have a high school degree or equivalent
• Must be computer literate
• Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds
• Be open to taking on additional tasks during course of employment.
• Portray a positive company image

• Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m.

Skills and Attributes:

• Excellent verbal communication skills
• Open-minded to learning and taking on new tasks and concepts
• Cooperative with co-workers and supervisors
• Typing skills

Benefits:

• Paid Vacation
• Paid Personal Leave
• Medical/Dental Insurance
• 401(k)
• Paid Holidays
• Supplemental Insurance
• Paid Death Benefit

About FSNB:

• Serving over 75+ years
• Family owned and managed
• Serving Shreveport for 10+ years
• Opening a new call center in Shreveport
• Promotes from within the company
• Military and military family friendly