Description

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital remains among the nation’s top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

ESSENTIAL FUNCTIONS:

• Demonstrates competency in providing education to patients, staff, and the community on ACP
  • Initiates and runs sessions for staff, patients, and the community
  • Ability to provide education/support to community groups
  • Develops written and verbal education for patients/families
  • Initiate completion of directives with patients, family, and staff
  • Provides training and education to hospital staff.
  • Is a resource for staff and provides onsite training
  • Organizes National Decision Day and activities for the organization
• Demonstrates ability to meet identified standards to support the ACP conversation throughout our organization and in the community
  • Establish metrics to outline the success of the program and identify areas of opportunity
  • Maintains notary list for those employees who will notarize advance directives
  • Create programs to increase ACP conversations for the community, our pts and staff
  • Branches efforts with our WHP primary care offices to support ACP in the offices
  • Create a process to track referrals and completion of directives throughout the organization
• Demonstrates competency in effective communication.
  • Demonstrates the ability to communicate with persons from other cultural groups.
  • Collaborates with the Communications Dept on ensuring the development of education materials and advance directive booklets in needed languages
  • Recognizes and respects diversity of co-workers and patients
  • Demonstrates the ability to communicate with persons from other cultural groups
  • Keeps necessary staff informed of high risk/problematic cases
  • Establishes processes to help streamline the ACP conversation for staff
• Demonstrates competency in the performance of duties and responsibilities related to organizational skills, boundaries, and collaboration.
  • Work is completed in a timely manner.
  • Triage workload appropriately.
  • Offers assistance to coworkers when able.
  • Information sharing is done in a timely and organized manner.
  • Demonstrates collaboration with internal and external partners

Qualifications

Experience Minimum Required

• One year in healthcare setting

Experience Preferred/Desired

• Two years’ experience including recent experience in acute health care setting

Education Minimum Required

• MSW or ADN degree

Education Preferred

• BSN and Licensure

Training Minimum Required

• Advanced Care planning certification

Special Skills Minimum Required

• Knowledge of medical terminology.
• Ability to organize time and establish priorities; ability to communicate in written, electronic, and verbal formats; ability to give and receive information over the telephone; ability to make effective judgments and decisions based on objective criteria.
• Ability to work in a stressful environment and handle sensitive issues; ability to maintain confidentiality; calm, reassuring, empathetic demeanor; flexibility, professional in interaction with people at all levels; ability to work with a wide range of patient conditions, personalities, and cultures; ability to provide good internal and external customer service.
• Ability to operate a computer.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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Job Posting