We are seeking an experienced Administrative Assistant / Receptionist to act as an interface for our employees and clients. This role requires an individual to be able to operate a multi-channel landline phone, perform basic computer functions throughout the entire workday, time management and record keeping/logging, maintaining the office appearance, and importantly, capable of addressing various issues/concerns and escalating these calls/messages to the appropriate personnel. The Receptionist supports every department in the Company to serve as a liason to all.

Job Details:

• Monday-Friday 9:00am-5:30pm
• Pay Range: $17.00 - $20.00

Responsibilities include:

1. Corporate-wide Communications: Serve as a central point for all shift communications across multiple challenges (phone, group email, individual emailand fax), all of which must be monitored continuously.

o Phone Conversations: Use a friendly, considerate, helpful professional tone (vs skeptical or frustrated).

o Inbound Calls: Record (i) Name, (ii) Worksite (if one of our employees), (iii) Callback Number, and (iv) the Reason for the Call (Who, What, Where, Why, When, How).

o Outbound Calls: General inquiries requested by the HQ team and/or follow ups

2. When Providing & Seeking Information:

o Accuracy: Ensure it is accurate. If you are not sure, it is OK to follow up.

o Limit Disclosure: Limit disclosure of information to those who have a need to know.

o Records: Maintain shift report notes throughout the work hours to escalate any communications and issues that require attention.

o Problem Solve & Escalate: Use Company resources to solve issues that arise. Escalate issues to the appropriate authority.

Required Skills:

• Excellent written and verbal communication skills
• Time-management skills
• Ability to pay attention to detail
• Organizational skills
• Ability to multitask
• Basic understanding of frequently used computer software and programs, such as Microsoft Office
• Interpersonal skills
• Reliability and punctuality, a must

Required Qualifications:

• HS Diploma or GED, a must
• Bachelor’s Degree, preferred
• Consistent academic or job experience reflected in resume

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Westbury, NY 11590: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Work Location: One location

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