Job Description

Registers patients and provides information regarding Hospital rules and regulations. Interviews to obtain demographic and insurance information. Obtains signatures on medical, legal and financial forms. Performs a variety of clerical duties related to patient's admission, including but not limited to, verification of insurance information, and collection of balances, deductibles and co-payments.

Job Responsibility

• Admits incoming patients to the facility.
• Conducts interviews to obtain relevant demographic and insurance data; obtains appropriate signatures on medical, legal and financial forms.
• Greets patients and/or visitors to the facility in a courteous manner.
• Provides interpretation of Hospital policies and regulations to patients including, but not limited to visiting hours, patient rights, services etc.
• Communicates and collects account balances, deductibles and co-payment responsibilities; reconciles at day end.
• Enters patient information into Hospital Information System, verifies accuracy. Re-verifies demographics and insurance of recurring patients.
• Verifies insurance, as needed, for successful billing (benefit coverage/limits, co-pay/deductible amounts, authorization and pre-certification and referral requirements, etc.)
• Performs financial assessments of patients who are uninsured, makes appropriate referrals for financial assistance.
• Provides patients with direction or assistance to appropriate department or assigned room, when necessary.
• Assigns online account number; collaborates with Medical Records to identify if patient was previously admitted.
• Contacts scheduled patients to verify time of admission; notifies nursing unit/clinical area of patient's arrival; arranges for transport or escorts patient to room or clinical department.
• Prepares charts, registration forms and related patient identification.
• Ensures completed chart is forwarded to nursing unit/clinical area.
• Schedules patients for admission, outpatient procedures, tests, etc.
• Maintains logs, completes various forms related to, but not limited to death and/or fetal certificates in accordance with Department of Health and internal procedures. Answers phones, maintains files, inventory. Informs manager of all activities, needs and problems.
• Performs related duties, as required.

• ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required.
• Prior customer service experience, preferred.
• Data entry skills (80 keystrokes per minute), required Knowledge of medical terminology, hospital admission, insurance/billing procedures and Diagnostic Related Groups (DRG’s), preferred.
• Ability to communicate effectively, required.