Position Summary: To support Urology of Indiana by assisting the providers and/or team with patient care needs and treatment. To assist the APC team in the management of patients within the APC clinic. Responsible for company vision, "To provide the highest quality, comprehensive urologic care to our patients and referring physicians through the delivery of state-of-the-art clinical services, applied clinical research, and continued medical education. This is done in a compassionate, rewarding, and satisfying manner for patients, staff, and physicians."

Expected hours of work are Monday-Friday, 8:00AM-4:30PM.

Major Duties and Responsibilities:

• Exhibits excellent customer service skills with staff, patients, families, and other external contacts
• Phone triage as needed:
  • Answers phones/voicemail(s), route calls to the appropriate nurse or physician
  • Schedule follow up appointments for patients within the APC; coordinate appointments for patients by prioritizing needs
  • Document all patient phone interactions in the EHR
  • Assist with APC EHR inbox – obtain laboratory and imaging results, report findings to the appropriate physicians and patients
  • Chard audit scheduled patients weekly as assigned
  • Assist with coordination of central line placement/removal when needed and assist with coordinating dressing changes with other scheduled appointments
  • Establish and maintain IV access and monitor patients throughout Provenge/Xofigo infusion process
  • Adminsiter medications (including oxygen) as needed in the event of a Provenge reaction
  • Clean and stock infusion suite(s) after each patient
  • Maintain electronic inventory supply tracker for each location where clinical infusions/Xofigo injections take place (Greenwood, Carmel, and ICC)
  • Draw labs and give injections as ordered by provider
  • Contact pharmacy for prescription refills or newly ordered medications
  • Work side-by-side with patient navigator to ensure patients have access to appropriate funding for medications/treatments and are receiving their ordered prescriptions
  • Assist with process for obtaining patient financial assistance
  • Assemble APC folders and ensure each office has sufficient educational materials by utilizing an electronic educational materials tracker
  • Assist with APC document scanning
  • Participate in APC educational opportunities as presented
  • Attend required training for HIPAA, OSHA, CPR
  • Maintain patient safety and strict confidentiality at all times
  • Performs other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• 
  a. Required

• One year experience in a medical practice setting
• Excellent verbal and written communication skills
• Medical Assistant

• b. Preferred

• MA certification or phlebotomy certificate
• EMR documentation experience
• Knowledge of healthcare insurance verification and processes