JOB DESCRIPTION

Job Title:

Assistant General Manager

Department:

Administration & General

Company:

Dimension Hospitality

ReportsTo:

General Manager

Supervises:

Front Desk Manager, Security Supervisor, Executive Housekeeper, Engineering leader, Food & Beverage Leaders

Job Description Date:

January 19, 2021

Job Purpose: To maintain the Rooms, Food and Beverage and Engineering disciplines of the hotel, maintaining established revenue, cost and quality standards. To act as liaison between General Manager and department managers. To meet or

exceed hotel budget, guest satisfaction and associate satisfaction guidelines and franchisee expectations.

Job Responsibilities:

1.

Oversees Rooms Division, Food and Beverage Division as well as Engineering discipline. Preferably prior experience as department head/executive committee member within the Food and Beverage discipline or Rooms, to compliment

General Manager’s experience.

2.

Oversees development of new programs that result in an increased level of guest satisfaction and operational

excellence. Receives and responds to guest complaints in a timely manner.

3.

Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met.

4.

Supervise the food & beverage department to include food preparation, food and beverage service so as to maintain established operational standards and maximize profits of the hotel.

5.

Generate an atmosphere that provides security and safety for all internal and external guests.

6.

Establish and maintain cost control systems for all rooms and food & beverage related inventories. Participate in the development of short term and long term financial and operational plans for the hotel.

7.

Supervises an ongoing maintenance program, which includes the internal and external areas of the hotel. Readily meets all financial obligations and safety regulations.

8.

Monitor and maintain the property specific cleanliness guidelines in all areas of the property.

9.

Oversee transient & package advertising opportunities and ensures hotel participation in brand specific programs.

10.

Ensure high associate morale by rewarding team members who meet or exceed guest expectations.

11.

Oversee implementation and development of all training programs.

12.

Maintain compliance with all local, state and federal laws and regulations, directly involved with all hiring and

disciplinary decisions.

13.

Other duties as assigned.

Job Skills:

1.

Computer skills including word processing, spreadsheets & familiarity with brand specific Property Mgmt Systems.

2.

Excellent communication, presentation and listening skills.

3.

Ability to read and interpret business records and statistical reports.

4.

Ability to use mathematical skills to interpret financial information and prepare budgets.

5.

Ability to analyze and interpret policies established by administrators.

6.

Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.

Education

Bachelors Degree in Hotel Management, Business or related field

Experience

5 years leadership experience in hotel operations with OR, an equivalent combination of education & experience.

Licenses/Certifications

N/A

Management Activities: Check all that apply

X

Interview, select and train associates

Set and adjust associates’ rates of pay and hours of work

X

Direct the work of associates

Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status

X

Handle associate complaints

X

Discipline associates

X

Plan the work

X

Determine the techniques to be used

X

Apportion the work among associates

X

Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold.

X

Control the flow and distribution of materials or merchandise and supplies

X

Provide for the safety and security of the employees or the property

X

Plan and control the budget

X

Monitor or implement legal compliance measures

X

Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).

X

Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.

Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.

Question

Answer (If yes, give multiple examples)

Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?

Yes, must analyze and interpret policies established by administrators. Maintain compliance with all local, state and federal laws and regulations. Directly involved with all hiring and disciplinary decisions.

Does this position have authority to commit the employer in matters that have significant financial impact?

No

Does this position have authority to waive or deviate from established policies and procedures without prior approval?

No

Does this position have authority to negotiate and bind the company on significant matters?

No

Is this position involved in planning long or short-term business objectives?

Yes, participates in the development of short term and long term financial and operational plans for the hotel. Meets assigned departmental budgets and monitors financial statements.

Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?

Yes, ensures guest satisfaction is consistently obtained, and effectively handles guest complaints. Assists in the development of new programs to increase guest satisfaction and operational excellence.

Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be

reviewed, revised or reversed?

Yes, makes business decisions based on production reports, facts, and experience.

Physical Requirements: Indicate requirements that are

representative of those that must be met to successfully perform the essential duties of this job.

Working Conditions: Indicate the environmental aspects of the job.

Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Continually works in normal office conditions and in close proximity to others.

Additional physical & visual requirements (check all that apply)

Additional working conditions (check all that apply)

Identify and distinguish colors

Outdoor weather conditions

Stand for long periods of time

Extreme cold (non-weather)

X

Walk extended distances

Extreme heat (non-weather)

X

Lift/carry 6-25 lbs.

Wet or humid conditions

Lift/carry 26-50 lbs.

Near moving or mechanical parts

Lift/carry over 50 lbs.

On high precarious places

Reach hands and arms in any direction

With fumes or airborne particles

Kneel and/or stoop repeatedly

Near toxic or caustic chemicals

X

Able to work overtime and/or irregular hours

Near risk of electrical shock

Near loud noises

In areas of strong vibration

Other

For HR Department Use Only

Final Job Title:

Assistant General Manager

Approved FLSA Status:

Exempt

Approved Job Grade:

Date Job Evaluated:

January 19, 2021

I have been given the opportunity to review this position description and have discussed the requirements of the position with the hiring supervisor. I understand this position description represents the minimum performance requirements of the job.

Associate: Date:

Supervisor: Date:

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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