Job Description:

This is a remote position.

• Act as central point of reference for shipboard information and services to guests

• Facilitate the flow of information to departments in order to ensure awareness of guest issues and assist in resolving any problems;
  
• Assist Guests with routine queries and where possible, provide resolution to problems;
  
• Assist Concierge in supervising and monitoring front office operations, ensuring compliance with policy according to guidelines issued by the Company;
  
  

Responsibility and Authority

• Guest Experience o Demonstrates genuine concern for guests wellbeing at all times;
  
• Acts as a filter for guest complaints or concerns to Concierge;
  
• Ensures front desk logs and reports are maintained within Company Standards;
  
• Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
  
• Ensure all end of cruise filing and cruise startup preparation is completed in a timely manner; Liaise with the concierge ensuring the flow of information to the Front Office;
  
• Daily follow-up of all front desk logs;
  
• Assist the Concierge on the necessary documentation needed for embarkation;
  
• Prepares front desk schedules work rotation;
  
• Assist the Concierge in implementing and maintaining guidelines, procedures and training practices set by the corporate office;
  
• Compiling Oceania Club Party Listings, preparing and sending invitations, preparing list of repeaters by no of cruises and reverting back to OCI Corporate with ships updated records;
  

• Voyage of Distinctions preparing and sending invitations;
  
• Assists Chief, Crew and Second Purser with additional requests as deemed necessary;
  
• Updates folders for the current cruise, telephone directory and cabin availability lists;
  
• Attends to guest requests;
  
• Telephone duties;
  
• Comment card data entry and other administrative duties as required;
  

• Embarkation and debarkation duties (guest check-in);
  
• Ensures sufficient amount of printed matters available at all times;
  
• Logging guest issues in front desk logs and ensures follow up completed;
  
• Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc etc;
  
• Attends front office meetings;
  
• Performs all other duties as requested by supervisor or as listed in SOP Manual Front Office;
  
• Responsible for setting up guest account, cash payments and guest account queries;
  
• Providing US Dollars and foreign currency exchange services to guests;
  
• Providing Cash Advances and Foreign Currency Account Payments to guests;
  
• Safe Audits daily and foreign currency audits;
  
• Attending on board gaming activities and preparing final figures and audits;
  
• Accounting duties as instructed by Chief Purser or Second Purser;
  
• Performs all other duties as requested by supervisor.
  
• Trains new reception staff in front office operations;
  
• Promotes and Participates in Signature Service Training Program
  
• Monitor the practical application of the Company's policy, procedures and instructions.
  
• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Companys policy, procedure, instruction, and any safety, environmental, or security requirement.
  
• Participate in crew and passenger safety drills according to instructions from ships command;
  
• Comply with company safety and pollution prevention regulations;
  
  
  
  
  
  

Requirements

Education and Experience

• Confident using MS Office Suite
  
• Fidelio Cruise including (but not limited to) modules:
  
• Cruise Management, Quick Check In.
  
• Micros Fidelio Point of Sale
  
• Hospitality Background preferred;
  
• Reception and Front Office background preferred;
  
• Understanding of the highest level of service;
  
• Excellent administrative skills;
  
• Strong leadership skills and practice "leadership by example";
  
• Outgoing personality, open minded and flexible;
  
• Ability to work in an international environment;
  
• Ability to perform well under pressure;
  
• Excellent appearance and excellent social skills;
  
• Well organized;
  
  

Working Place:

Miami, FL, United States