AVS FRAUD PREVENTION ANALYST Job at Sports Endeavors Inc.
Job Title
Fraud Prevention Analyst
Department
Fraud Prevention, Payments and Order Operations
Reports to
Manager Fraud Prevention
About Sports Endeavors Inc.
Sports Endeavors is a family-owned company since 1984, and our brands include SOCCER.COM, 431 Sports and WorldSoccerShop. We are made-up of players, coaches, and passionate fans. Together, we deliver an unrivaled selection of quality gear, expert advice, and stories of greatness at every level of sport.
Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, Inc. is North Carolina's vibrant Triangle region that’s also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect.
Job Purpose:
Our Fraud Prevention team is responsible for customer order review, validating that each order is legitimate and authorized by the cardholder. This team is the first line of defense in protecting the business against fraudulent activity. We are seeking a dedicated, organized, and analytical individual to join our team, with the daily responsibility of analyzing order data to determine if a transaction is valid as well as supporting a collection effort through customer phone calls and emails to resolve payment related disputes. You must be able to communicate proactively to leadership regarding customer and/or order challenges and can work collaboratively with other departments to resolve customer issues as needed.
The Fraud Analyst exercises strong judgment, ensuring an excellent experience for our customers while continuously improving and developing validation processes. The ideal candidate will have a passion for process improvement, constantly looking for efficient ways to resolve problem orders while maintaining a daily dedication and drive to complete assigned tasks. The ideal candidate will value individual accomplishment but thrive in a team environment, communicating, teaching, and supporting colleagues through daily tasks and peak challenges.
We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization. In addition to exceptional leadership and analytical skills, you must have a “roll-up your sleeves” attitude.
Primary Duties and Responsibilities:
- Analyze and decision orders that are held for fraudulent transaction screening using company fraud management systems and tools
- Communicate empathetically with cardholders to confirm order validity
- Determine existing fraud trends by analyzing orders and transaction patterns
- Identify system improvements to prevent fraudulent activities, making recommendations for filters adjustments to account for fraud patterns and trends
- Take the lead in resolving customer credit card disputes on fraud, missing package, and other reasons
- Contact customers daily to collect payment on orders shipped but disputed with the customer’s credit card company
- Partner with Customer Service, CFC and OM teams to resolve customer issues in a timely and efficient manner
- Collaborate with other internal teams (Contact Center, Sales, IT, Warehouse, Finance) to resolve day-to-day issues and improve processes
Qualifications and Competencies:
- Detail-oriented with strong multi-tasking and organizational skills
- Fantastic written and verbal communication ability
- Ability to operate independently in fast-paced environment
- Experience with SAP CRM, SAP ECC is highly desired
- Experience with fraud prevention systems is desired
- Familiar with data validation tools such as Emailage, Ekata highly desired
- Proficient knowledge of MS Office, including excel and powerpoint
- Stellar problem-solving skills
- Basic understanding of credit card and chargeback lifecycle
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Ability to work a flexible schedule to accommodate business needs, hybrid work environment working both in office and remote
- Minimum 1 year of experience in E-commerce, customer service, or payments industry
- Associate degree or higher required
- English/Spanish bi-lingual speaker is a plus
Benefits & Perks:
We offer a comprehensive benefit package that includes:
- Competitive compensation
- Major medical, dental and vision coverage
- 401K with match
- Hybrid work environment
- Team member merchandise discounts, athletic club membership discounts, and more!
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.