POSITION PURPOSE:

The Behavioral Health Assistant will aid Behavioral Health Services and its patients and will maintain a professional clinic environment.

ESSENTIAL FUNCTIONS:

• The Behavioral Health Assistant reports to the BH Office Supervisor.
• Must maintain a professional appearance when greeting our patients in a friendly and professional manner.
• Utilize organizational skills to maintain files, scheduling appointments, and keep accurate records of incoming calls, mail, packages, and faxes.
• To utilize and maintain training, maintain competency in compliance with operating procedures as they relate to standing office procedures.
• Answer multi-line telephone system and direct all incoming phone calls to the appropriate staff. Take complete and accurate messages.
• Provides professional customer service by greeting patients in a polite, prompt, helpful manner and provides necessary instruction and direction.

• Obtains and enters new patient demographics; updates insurance and patient information with each visit to maintain accuracy for billing.
• Provide patients with informed consents and behavioral health screeners, and review information with patients to ensure understanding.
• Schedules future patient appointments utilizing EMR. Books, coordinates and reschedules appointments as needed, as well as making reminder calls.

• Maintain filing and ensure security of medical records, performing specialized function and special projects as directed.
• Processes referrals daily to ensure access remains open for BH patients.
• Perform clerical and support duties as assigned by the BH Office Supervisor and the VP for Behavioral Health Services.
• Collects all co-pays and balances as required by office policies. Understands and can apply payments to balances.
• Distribute incoming mail, utilizing established timelines and accuracy.
• Follows opening and closing procedures according to office guidelines.
• Maintains clean and orderly waiting area including reading materials.
• Maintain a working knowledge of various available programs offered by Aviva Health.
• Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Conducts self in accordance with Aviva Health policies and employee manual.
• Organizes services, seminars, and travel arrangements.
• Assistance with written materials as they pertain to Behavioral Health Services.
• Assistance in patient tracking procedures.

QUALIFICATIONS:

• Minimum of High school diploma/ GED.
• Valid Oregon State driver license and insurable driving record.
• Minimum of two years relevant working experience required in health care, preferably in the behavioral health field.
• Aviva Health is a drug free workplace. Must pass a UA testing prior to employment.
• Working knowledge of office procedures, office equipment, word processing/computer experience and knowledge of rules and regulations.
• Must demonstrate proven effective interpersonal communication skills.
• Demonstrate the ability to work effectively with staff, local agencies, and individuals from different cultural and ethnic backgrounds in a friendly and professional manner.
• Must be able to pass a clinical background check according to policies and procedures.
• Efficient with Microsoft Outlook, Excel, Power Point, and Work Programs.
• Must understand and adhere to all HIPPA guidelines/regulations