Dental Call Center Agent

The Call Center Role is a critical role for Bear Creek Family Dentistry in that it is the lifeline of recall appointment, specialty treatment appointment, and scheduled treatment appointment setting. This position is responsible for and held accountable to positively impacting patient appointment setting rates, broken appointment abatement, recall show rate improvements and overall operational growth. This is an outbound only call center and Spanish/English fluency is a must!

Requirements:

• Strong communication, both written and verbal
• 1 year outbound call experience(Dentistry experience in not required but preferred)
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude and demeanor
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• Ability to speak English and Spanish fluently

Responsibilities:

• Perform at or above daily appointment setting targets
• Consistently place high volumes of outbound calls and document the tracking system (Dentrix)
• Follow and adhere to provided call scripts
• Comply with all HIPPA and related compliance requirements
• Collaborate with leadership to maximize effectiveness and results
• Participate in and successfully complete on-going on the job training
• Review customer or client accounts before and during active calls to fully populate dental office schedules.
• Collaborate with other call center professionals to improve overall appoint setting metrics.

Working Conditions:

• Fast-paced, open floor office environment with significant phone and computer usage.
• Regular requirement to sit, talk, hear, while using repetitive hand motions on computer key boards oft telephony systems.
• Noise levels are typical of an office environment

Check out this video to learn more about us!

https://www.youtube.com/watch?v=plGz0aVt1rw&t=86s

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Dental insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Dallas, TX 75207: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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