Purpose:

• The Billing Clerk is responsible for a variety of billing tasks relating to the efficient provision of medical services at Western Wayne Family Health Centers (WWFHC). These activities include batch reports, billing reports, encounter coding, claims submissions, error corrections, and other duties as assigned by the Billing Manager. Dental responsibilities will be collecting, posting and managing account payments, submitting claim and following up with insurance companies and a variety of task that are assigned.

PART I: ESSENTIAL POSITION FUNCTION AND DUTIES

• Prepares all billing and batch reports for the EMR system.
• Identify and perform tasks within Dentrix.
• Prepares and submits clean claims to various insurance companies either electronically or by paper if needed.
• Identifies and resolves patient billing complaints.
• Review and reports status of delinquent accounts.
• Performs various collection actions including contacting patient by phone, correcting and resubmitting claims to third party payors.
• Process payments from insurance companies.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Responsible for maintaining a current knowledge of coding and diagnostic procedures as well as being current regarding legislative changes related to billing and office practices.
• Corrects and checks all encounter coding.
• Works with providers and consultants to resolve coding issues.
• Submits billing claims to WWFHC outsource billing agent.
• Reconciles all benefits claims and payments with third party payors.
• Performs accounts receivables function with patients by issuing outstanding balance invoices (when applicable).
• Maintains accounts receivables aging analysis.
• Corrects all rejected billings and resubmits.
• Performs other functions as assigned.

PART II: CLINIC WIDE RESPONSIBILITIES

Customer Relations:

• Treats guests, patients, physicians, and other employees with care, courtesy, and respect.
• Responds quickly and appropriately to customer request.
• Looks for and suggests ways to better meet customer needs.
• Answers clinic communications systems promptly with courtesy and respect.

Communications:

• Keeps appropriate people informed.
• Speaks and writes clearly, concisely, and appropriately for need.
• Listens carefully.
• Communicates tactfully.
• Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty.

PART III: EDUCATION, EXPERIENCE

Education:

• Completion of a Billing and Coding program.

Experience:

• One (1) year of experience in medical/dental business office with primary focus on insurance billing and coding practices.
• One (1) year of medical coding experience.

PART IV: KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency using EMR system and Microsoft Office.
• Proficiency using Dentrix.
• Knowledge of basic billing, coding and account management techniques.
• Skilled with working in a complex work environment.
• Ability to maintain confidentiality at all times and maintain organizationally appropriate relationships.
• Knowledge of organization policies and procedures.
• Knowledge of computer, systems, and medical billing applications.
• Skilled in exercising initiative, appropriate judgment, problem-solving and decision making.
• Skilled in developing and maintaining effective relationships with internal and external customers.

Benefits:

Medical

Dental

Vision

STD

LTD

Flexible Spending Account

403B Retirement Plan

Lifestyle and quality of life uniqueness (M-F)

Practice focuses on delivery of quality care (Federally Qualified Health Centers)

Competitive Compensation Package