Call Center Representative

Potential for HYBRID/Remote role!!!

Don't miss this opportunity to join Midwest Heating & Cooling, one of the fastest growing HVACR companies in Southeastern Wisconsin! We have an immediate need to hire 6-9 Call Center Reps - APPLY TODAY! Position is located in Mukwonago and is not a remote position. This position requires a minimum of 6 weeks training at the call center in Mukwonago. You will be required to attend all training at the call center location. This position is not 100% remote from day one.

Career Perks at Midwest Heating & Cooling:

Pay rate: $15/hr plus commissions on sales- Our top performing sales representatives have the earning potential to make up to $50,000/year.

Benefits:

• Health Insurance
• 401K with Matching and Profit Sharing
• Holiday pay after 90 days
• Paid Time Off after 1 year
• Paid Training & Development
• Company Cell Phone & Devices
• Promotional Opportunities

Hours: Monday through Friday; 9:00am - 5:30pm

"Opportunity to transition to work from home after training period, as long as tracked KPI's are met."

Management Style: We believe in hiring the right person for the job, provide them with the tools they need to be successful...then get out of their way! We offer our team members:

• Support with setting aggressive, but achievable, goals.
• The tools, processes and support to achieve success.
• An unparalleled inside support team!

Company Culture: Paramount to Midwest Heating & Cooling is creating a work environment where people want to work! We believe in:

• Providing clients with the very best products, services and professional team members!
• Friendly, good-spirited comradery and competition.
• Building a team-oriented work environment that encourages and rewards everyone to achieve their goals.

Position Details: The Inside Sales / Customer Service Representative is responsible for selling the company's products and services to potential new clients using telephone, text, email, and other digital mediums. They influence clients to buy by following a prepared sales talk, product information and price quotations. They are also responsible for accurate and efficient data entry.

Responsibilities Include:

• Perform all duties in accordance with company policies and procedures.
• Represent the company in a professional & ethical manner consistent with the company's integrity and values.
• Conduct outbound calls to sell the company's products and services.
• Answer return calls and assist clients with scheduling appointments and other inquiries.
• Inform and educate customers of the products and services the company provides.
• Track all leads & sales; Produce reports as needed.
• Accurate, dependable, and consistent data entry.
• Maintain a working knowledge of all finance, rebate, reward, and promotional programs.
• Swiftly and professionally resolve client concerns. Escalate as needed.
• Participate in lead generating company events & trade shows.
• Other duties as assigned.

Required Qualifications:

• No sales experience necessary! Must be confident and persuasive.
• Expert customer service skills.
• Excellent objection handling skills.
• Exceptional organizational and self-managing skills.
• Strong aptitude for using technology (computers, software, and apps).